SystmOne & Primary Care Training Lead (Hybrid)

Welby Healthcare Limited; Beckingthorpe; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

36 days annual leave

Sick pay

Bereavement leave

Flexible remote work

Competitive salary

Job summary

Welby Innovate is seeking an experienced Innovation Support Specialist to help general practices across the UK get the most from our SystmOne-integrated solutions. You will onboard new clients, deliver practical training to clinical and administrative teams, troubleshoot issues and identify improvements to enhance patient care.

Join a small, collaborative team and contribute ideas to shape the development of our services, while helping primary care teams adapt to new ways of working with

Qualifications

• Previous Primary Care Experience essential for this role
• Demonstrable experience using SystmOne within general practice or a primary care setting
• Previous experience in a senior or supervisory role within general practice or clinical systems support
• Experience supporting or implementing change management
• Experience delivering training and supporting users with different levels of technical knowledge
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly
• Strong problem-solving skills and a proactive approach to finding solutions
• Excellent organisational skills and the ability to manage a varied workload independently
• A collaborative mindset, with the confidence to share ideas and contribute to a growing team
• Advanced SystmOne knowledge, including reporting, SNOMED coding and system automation
• Familiarity with Welby Innovate systems and services

Responsibilities

• Guide practices through onboarding and act as their main point of contact
• Deliver engaging, practical training to clinical and administrative teams
• Provide technical support and troubleshoot system queries
• Build relationships with practices and colleagues to understand challenges
• Identify opportunities to optimise systems and improve processes
• Support practices in adopting new systems and ways of working

Skills

SystmOne knowledge

General practice experience

Training delivery

Change management

Communication

Organisational skills

Problem solving

Tools

SystmOne

Job description

Welby Innovate is seeking an experienced Innovation Support Specialist to help general practices across the UK get the most from our SystmOne-integrated solutions. You will onboard new clients, deliver practical training to clinical and administrative teams, troubleshoot issues and identify improvements to enhance patient care.

Join a small, collaborative team and contribute ideas to shape the development of our services, while helping primary care teams adapt to new ways of working with