SystmOne Clinical Systems Technician (Hybrid/Remote)

The Methodist Church in Britain; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Group pension

Private medical insurance

Wages on demand

Wellbeing support

CPD & career training

Hybrid / remote work

Discounts and offers

Job summary

The Technical Support Team at HCRG Care Group is recruiting a Clinical Systems Technician to support clinical systems, with a focus on SystmOne. The role covers complex incidents, configuration queries and knowledge-base upkeep, with hybrid working and occasional travel to sites.

You will train to become the organisational subject matter expert for Hybrid Mail, provide second-line support, and guide end users through tasks with training materials. Strong governance of health data is essential.

Qualifications

• Customer-facing experience, ideally in a service desk.
• Strong understanding of information governance and health data.
• Analytical and methodical approach to problem solving.
• Excellent interpersonal and communication skills.
• Evidence of ongoing professional development.

Responsibilities

• Support complex SystmOne incidents, configuration queries, record management and workflow issues.
• Provide specialist SystmOne support from a clinical systems perspective.
• Become the organisational subject matter expert for Hybrid Mail, giving specialist advice, second-line support and acting as the central contact.
• Manage support requests and document investigations and resolutions using ITSM software and MS Teams.
• Undertake routine configuration changes, including letter template and diary updates.
• Provide specialist record management support, including record merges and liaison with the National Back Office.
• Investigate system errors methodically, liaise with suppliers and keep Knowledge Base content up to date.
• Assist with major incidents, including end-user updates and escalation to Clinical Systems Leadership.
• Test new system functionality, review supplier release notes and summarise changes for the team.
• Contribute to configuration for major projects and support audit activities as directed.
• Support end users by guiding them through tasks and signposting training materials.
• Contribute to developing a detailed Knowledge Base for end users under the Clinical Systems Compliance Lead.

Skills

Customer-facing experience

Information governance knowledge

Analytical problem solving

Interpersonal skills

Communication skills

Tools

ITSM software

MS Teams

Job description

The Technical Support Team at HCRG Care Group is recruiting a Clinical Systems Technician to support clinical systems, with a focus on SystmOne. The role covers complex incidents, configuration queries and knowledge-base upkeep, with hybrid working and occasional travel to sites.

You will train to become the organisational subject matter expert for Hybrid Mail, provide second-line support, and guide end users through tasks with training materials. Strong governance of health data is essential.