Clinical Systems Training, Engagement and Optimisation Manager

NHS; Hereford; On-site; GBP 40,000 - 48,000; Full time

Job summary

Wye Valley NHS Trust seeks a Clinical Systems Training, Engagement & Optimisation Manager to lead training, engagement and the ongoing optimisation of clinical systems. You will work with clinical and non-clinical teams to ensure safe, effective use of digital platforms and drive adoption and service improvement.

The role requires strong leadership, communication and change-management skills, with the flexibility to cover on-call duties and outside-hours support as needed to sustain patient care

Qualifications

• Experience supervising or managing others.
• Experience in a digital programme and/or change programme.
• Innovative and well organised.
• Ability to work autonomously and prioritise workload.
• Competent with the use of SharePoint.

Responsibilities

• Provide specialist training and digital systems expertise to support optimisation and adoption of clinical systems.
• Design, deliver and evaluate role-specific training programmes for digital transformation and service improvement.
• Support change management, user engagement and benefits realisation activities.
• Maintain and upgrade digital training environments to reflect operational workflows.

Skills

Supervision & leadership

Digital programme

Organised

Autonomy

SharePoint

Education

IM&T or equivalent

Tools

SharePoint

Job description

Clinical Systems Training, Engagement and Optimisation Manager

Band 6

Main area Clinical Systems Optimisation and User Engagement Grade Band 6 Contract Permanent: Including participation on On-Call rota Hours Full time - 37.5 hours per week (The majority of duties are undertaken during standard office hours, Monday to Friday. However, due to the operational requirements of the NHS and the need to support clinical services, there may be occasions when staff are required to work outside normal office hours, including early mornings, evenings, weekends, and bank holidays. In addition, participation in an on-call rota may be required. On-call duties can include overnight and weekend cover and are undertaken in addition to the normal working week, in accordance with service requirements.) Job ref 229-COR-8368263

Site Wye Valley NHS Trust Hereford Town Hereford Salary £39,959 - £48,117 On Call Salary period Yearly Closing 15/11/2026 23:59

Job overview

Are you enthusiastic about helping people embrace digital transformation and improve the delivery of patient care?

We are looking for an experienced and people-focused leader to join our Clinical Systems Group as the Clinical Systems Training, Engagement & Optimisation Manager. Whilst digital systems are central to this role, success will be defined by your ability to engage, support and develop people.

You will be part of a leadership team responsible for training, engagement, user support, compliance and system optimisation, ensuring colleagues have the knowledge, confidence and support needed to use digital systems effectively. Working closely with clinical and non-clinical teams across the Trust, you will champion adoption, continuous improvement and excellent customer service.

The successful candidate will be an exceptional communicator with strong leadership and people management skills. You will be adaptable, empathetic and resilient, with an understanding of the challenges faced by staff working in a busy hospital environment. You will be enthusiastic about supporting others, driving positive change and helping digital technology deliver better outcomes for patients and staff alike.

If you are a people-first leader who can inspire, influence and support others through change, we would love to hear from you.

Main duties of the job

The post holder will provide specialist training and digital systems expertise to support theoptimisation, adoption and continuous development of the Trust's established and evolvingclinical systems.
Working autonomously and in collaboration with clinical, operational and technicalstakeholders, the post holder will lead the design, delivery and evaluation of role-specifictraining programmes that support digital transformation, service improvement and theeffective use of technology in clinical practice.
The post holder will play a key role in supporting change management, user engagementand benefits realisation activities, ensuring staff develop and maintain the knowledge, skillsand confidence required to utilise digital systems safely, effectively and in accordance with
organisational, professional and regulatory requirements.
The post will also be responsible for the management and maintenance of digital trening environments, coordinating training-related system upgrades and enhancements to ensuretraining content and environments remain current, aligned to operational workflows andsupport the ongoing optimisation of clinical systems, improved patient outcomes and serviceefficiency.

Working for our organisation

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Detailed job description and main responsibilities

Please refer to attached job description/personal specification to view the full range of duties and responsibilities.

Person specification

Experience

• Experience of supervising/managing others
• Experience of working in a digital programme and/or change programme
• Innovative and well organised
• Ability to work autonomously and prioritise workload
• Competent with the use of SharePoint

Qualifications

• In education, IM&T or equivalent experience

Skills

• Demonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written with specific regard to delivering training programmes
• demonstrate previous use of electronic communication tools

Employer certification / accreditation badges

Name Darren Hinton Job title Clinical Systems Training & Deployment Lead Email address [e-mail] Telephone number 01432 381 748 Additional information

For an informal discussion about this role, please contact the hiring manager.

Please note that telephone enquiries are managed through our Support Services Team, who will triage calls and ensure messages are directed appropriately. If you would like a call back, please leave your name, contact number and a brief summary of your enquiry.

Email enquiries are welcomed and will be responded to as promptly as possible. However, due to the operational nature of the role and commitments supporting training, deployments and clinical services across the Trust, there may be periods when the hiring manager is unavailable. Please allow up to three working days for a response.

Thank you for your interest in this opportunity. We look forward to hearing from you.