SystmOne Clinical Systems Technician (Hybrid Mail)

HCRG Care Group; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private medical insurance

Group pension

Wage access before payday

Job summary

HCRG Care Group is seeking a Clinical Systems Technician (SystmOne) to join the Technical Support Team in a hybrid role based near Manchester. You will manage incidents, perform configurations, and support record‑management across clinical systems, becoming the SME for Hybrid Mail after training.

You will be customer‑facing with strong communication skills, documenting actions clearly and contributing to knowledge base improvements while collaborating with suppliers and internal teams.

Qualifications

• Strong understanding of information governance and record-keeping principles relating to health and special category data.
• Customer-facing experience, such as within a Service Desk environment.
• Experience working with SystmOne in a testing, configuration, or support capacity.
• Analytical and methodical approach to problem solving.
• Evidence of ongoing professional development.
• Excellent interpersonal and communication skills.

Responsibilities

• Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions.
• Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead.
• Undertake routine configuration changes in relevant clinical systems, including letter template and diary updates.
• Attend and actively contribute to team meetings and service improvement initiatives.
• Support end users by guiding them through tasks within the relevant systems and signposting available training materials.
• Provide specialist support for record‑management issues, including record merges and liaison with the National Back Office where required.
• Investigate system errors and issues methodically, liaising with suppliers as necessary and ensuring Knowledge Base content is kept up to date.
• Assist with major incidents, including end‑user updates and escalation to Clinical Systems Leadership in line with established procedures.
• Assist in testing new system functionality, reviewing supplier release notes, and summarising changes to the team.
• Contribute to configuration for major projects and support audit activities as directed by the Clinical Systems Compliance Lead .

Skills

SystmOne

ITSM

MS Teams

Knowledge Base

Record management

Configuration

Incident support

Problem solving

Customer-facing

Communication

Tools

ITSM software

MS Teams

Job description

HCRG Care Group is seeking a Clinical Systems Technician (SystmOne) to join the Technical Support Team in a hybrid role based near Manchester. You will manage incidents, perform configurations, and support record‑management across clinical systems, becoming the SME for Hybrid Mail after training.

You will be customer‑facing with strong communication skills, documenting actions clearly and contributing to knowledge base improvements while collaborating with suppliers and internal teams.