Systems Support & EDI Analyst

Bis Henderson; Coventry; On-site; GBP 45,000 - 50,000; Full time

Job summary

Bis Henderson in Coventry area is seeking a Systems Support & EDI Analyst to support business-critical systems, manage EDI integrations, and ensure data integrity across the organisation. You will work with IT, operations, suppliers and partners, provide hands-on support, investigate issues and drive improvements.

The role requires strong analytical skills, attention to detail, and experience with data handling, system documentation and large integration projects.

Qualifications

• Strong analytical and data-handling skills with attention to detail.
• Experience investigating and resolving technical, system and data issues.
• Excellent written and verbal communication, able to explain technical concepts.
• Ability to communicate with technical and non-technical stakeholders.
• Experience documenting systems, processes and technical requirements.
• Experience supporting large system, ERP or integration projects.
• Logical, methodical approach to problem-solving.
• Unrestricted right to work in the UK.

Responsibilities

• Provide day-to-day support for business-critical applications and systems.
• Investigate system issues, identify root causes and coordinate resolutions.
• Manage user access, permissions and system configurations.
• Support system upgrades, testing, patches and change deployments.
• Act as a key point of contact for system queries and user support.
• Monitor and maintain EDI transactions, interfaces and integrations.
• Support implementation of new EDI integrations with customers & suppliers.
• Investigate EDI errors, transmission failures and data discrepancies.
• Work with internal teams, vendors and trading partners to resolve issues.
• Validate and reconcile data for accuracy and completeness.
• Maintain system, EDI and process documentation.
• Support data cleansing, migrations, imports/exports/transforms.
• Maintain product/SKU master data across systems.
• Produce reports and data extracts for operations and strategy.
• Identify recurring data quality issues and implement improvements.
• Look for opportunities to streamline processes and reduce manual work.

Skills

Analytical skills

Attention to detail

Investigating issues

Written and verbal communication

Stakeholder communication

Documentation of systems

ERP/integration projects

Problem-solving methodology

Job description

Location: Coventry area - Office Based role

Salary: £45,000-£50,000

Summary

We are looking for a Systems Support & EDI Analyst to join a growing business and play a key role in supporting business-critical systems, managing EDI integrations and ensuring the accuracy and integrity of data across the organisation. This is a hands-on role that sits at the heart of the business, working closely with IT, operations, external suppliers and trading partners to ensure systems, integrations and data flows operate effectively. You will provide day-to-day support across key business applications, investigating issues, carrying out root-cause analysis and coordinating solutions. You will also take ownership of existing EDI integrations, helping to implement new interfaces and ensuring data is transmitted accurately and reliably. A key part of the role will be identifying opportunities to improve processes, reduce manual intervention and make better use of technology across the business.

Key Responsibilities

• Provide day-to-day support for business-critical applications and systems.
• Investigate system issues, identify root causes and coordinate resolutions.
• Manage user access, permissions and system configurations.
• Support system upgrades, testing, patches and change deployments.
• Act as a key point of contact for system queries, troubleshooting and user support.
• Monitor and maintain existing EDI transactions, interfaces and integrations.
• Support the implementation of new EDI integrations with customers, suppliers and third parties.
• Investigate EDI errors, transmission failures and data discrepancies.
• Work with internal teams, vendors and trading partners to resolve integration issues.
• Validate and reconcile data to ensure accuracy and completeness.
• Maintain clear and comprehensive systems, EDI and process documentation.
• Support data cleansing, migrations, imports, exports and transformations.
• Maintain product and SKU master data across business systems.
• Produce reports and data extracts to support operational and strategic decisions.
• Identify recurring data-quality issues and implement sustainable improvements.
• Look for opportunities to streamline processes, improve efficiency and reduce manual activity.

Key Skills/Experience

• Strong analytical and data-handling skills.
• Excellent attention to detail.
• Experience investigating and resolving technical, system and data issues.
• Strong written and verbal communication skills.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Experience documenting systems, processes and technical requirements.
• Experience supporting or delivering large system, ERP or integration projects.
• A logical and methodical approach to problem-solving.

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role