Systems Support & Compliance Specialist

Care UK; Colchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Care UK is seeking a Systems Support and Compliance Advisor to provide desk-based support across our shared services. You will handle system queries, maintain data quality, and assist with compliance and audits.

You will deliver coaching and training to colleagues, escalate issues when needed, and contribute to continuous improvement in processes and system use across the Care UK network.

Qualifications

• Experience delivering customer service in a fast-paced support or shared services environment.
• Experience supporting business systems and managing enquiries through to resolution.
• Ability to work towards KPIs, SLAs, quality standards and compliance requirements.

Responsibilities

• Provide support to colleagues across Care UK for system queries and issues.
• Escalate complex issues to appropriate teams and communicate updates.
• Maintain data quality and accurate records, supporting audit and compliance requirements.
• Deliver training and coaching to improve user knowledge and confidence.
• Collaborate with support teams to resolve issues and share best practice.

Skills

Customer service

System support

Data quality

Training & coaching

Job description

Care UK is seeking a Systems Support and Compliance Advisor to provide desk-based support across our shared services. You will handle system queries, maintain data quality, and assist with compliance and audits.

You will deliver coaching and training to colleagues, escalate issues when needed, and contribute to continuous improvement in processes and system use across the Care UK network.