Service Support Manager — Lead Quality, Training & Care

Believecare; Preston; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

Training and development

Real Living Wage employer

Caravan discount in the Lakes

Employee assistance lines

Job summary

Believe Care and Support in the United Kingdom seeks a motivated senior support role to drive quality service delivery. You will conduct audits, develop and manage staff rotas, and ensure compliance through training, supervision and appraisals, while creating personalised support plans and risk assessments.

The role requires flexibility to meet service needs, including weekend shifts, a minimum of one shift per month supporting complex individuals, and 37.5 hours per week with occasional

Qualifications

• Experience supervising care teams and delivering high-quality support.
• Ability to plan and monitor staff rotas with attention to service needs.
• Strong focus on training, supervision, and risk assessments.

Responsibilities

• Conduct audits and spot-checks to maintain service quality.
• Develop and manage staff rotas.
• Ensure compliance through training, supervision, and appraisals.
• Create support plans and risk assessments.
• Plan and transition new individuals into the service.
• Handle on-call duties as required.
• Provide direct support to individuals during shifts.
• Review accidents and incidents to improve safety protocols.
• Cover shifts during sickness or absence.
• Offer ad-hoc support to the team as needed.
• Lead and mentor senior staff and team leaders.
• Uphold Believe Care and Support values.

Skills

Auditing

Staff rostering

Compliance training

On-call

Direct support

Job description

Believe Care and Support in the United Kingdom seeks a motivated senior support role to drive quality service delivery. You will conduct audits, develop and manage staff rotas, and ensure compliance through training, supervision and appraisals, while creating personalised support plans and risk assessments.

The role requires flexibility to meet service needs, including weekend shifts, a minimum of one shift per month supporting complex individuals, and 37.5 hours per week with occasional