Systems Support & Compliance Advisor

Care UK; Colchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Care UK is seeking a Systems Support and Compliance Advisor to provide desk-based support across our shared services. You will handle system queries, maintain data quality, and assist with compliance and audits.

You will deliver coaching and training to colleagues, escalate issues when needed, and contribute to continuous improvement in processes and system use across the Care UK network.

Qualifications

• Experience delivering customer service in a fast-paced support or shared services environment.
• Experience supporting business systems and managing enquiries through to resolution.
• Ability to work towards KPIs, SLAs, quality standards and compliance requirements.

Responsibilities

• Provide support to colleagues across Care UK for system queries and issues.
• Escalate complex issues to appropriate teams and communicate updates.
• Maintain data quality and accurate records, supporting audit and compliance requirements.
• Deliver training and coaching to improve user knowledge and confidence.
• Collaborate with support teams to resolve issues and share best practice.

Skills

Customer service

System support

Data quality

Training & coaching

Job description

Are you looking for a new challenge and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 260 care homes across the United Kingdom. We are seeking an outgoing Systems Support and Compliance Advisor to become a part of our hardworking team!

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role:

The Systems Support and Compliance Advisor is a desk-based member of the support team, responsible for providing an efficient, professional and supportive service to colleagues across Care UK. Acting as a point of contact for systems and activities within the Shared Services team's agreed scope

Key Responsibilities:

Customer Support and Query Management

• Manage, prioritise and resolve system queries within agreed service levels.
• Escalate technical or complex issues to the appropriate teams.
• Keep colleagues informed throughout the query lifecycle.
• Follow established procedures and escalation processes.
• Meet KPIs, SLAs and quality standards.

Transactional System Administration and Data Quality

• Process system requests, account changes and access updates in line with approved procedures.
• Complete data quality checks, resolve information issues and maintain accurate records.
• Escalate complex queries and system issues, supporting audit and compliance requirements.

User Guidance, Coaching and Collaboration

• Provide clear guidance and support to colleagues using business systems.
• Deliver training and coaching to improve user knowledge and confidence.
• Collaborate with colleagues and support teams to resolve issues and share best practice.
• Escalate risks, service concerns and complex queries where required.

Knowledge, Compliance and Assurance

• Monitor compliance controls, resolve exceptions and support audit requirements.
• Maintain accurate records, reporting and evidence to demonstrate compliance.
• Develop and improve processes, procedures, guidance and knowledge resources.
• Identify and raise compliance risks, issues and areas for improvement.

Learning and Continuous Improvement

• Maintain knowledge of systems, processes and best practice.
• Identify opportunities to improve processes, guidance and system use.Support change initiatives and help colleagues adopt new ways of working.

What We're Looking For:

• Experience delivering customer service in a fast-paced support or shared services environment.
• Supporting business systems and managing enquiries through to resolution.
• Able to work towards KPIs, SLAs, quality standards and compliance requirements.

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!