Systems Support Analyst G6

Civic Recruitment Limited; Chichester; On-site; GBP 42,000 - 52,000; Full time

Job summary

Civic Recruitment Limited seeks a Systems Support Analyst G6 to join its IT Services team in the United Kingdom. The role focuses on maintaining IT infrastructure, solving networking, hardware and database issues, and managing cloud/server environments.

The ideal candidate will have 5+ years in IT support, strong ITIL/ITSM knowledge, and solid communication skills to collaborate across teams and report on system performance.

Qualifications

• 5+ years of experience in IT support roles
• Proficiency in networking and IT hardware support
• Strong knowledge of IT Service Management principles
• Experience with SQL and database management
• Familiarity with cloud computing and server management
• Excellent problem-solving and communication skills

Responsibilities

• Provide comprehensive IT support, addressing networking and hardware issues efficiently.
• Manage and maintain IT service management processes to ensure optimal performance.
• Troubleshoot and resolve SQL and database-related problems.
• Oversee cloud and server environments, ensuring their stability and security.
• Collaborate with team members to implement IT solutions and improvements.
• Document and report on system performance and support activities.

Skills

IT support

Networking

Hardware support

ITIL/Service Management

SQL

Cloud

Server management

Problem-solving

Communication

Job description

We are seeking a highly skilled Systems Support Analyst G6 to join our IT Services team. This role is crucial in ensuring the smooth operation and maintenance of our IT infrastructure. The ideal candidate will have a strong background in IT support, with a focus on networking, hardware, and service management. Your expertise will be vital in troubleshooting and resolving technical issues, maintaining databases, and managing cloud and server environments.

Responsibilities

• Provide comprehensive IT support, addressing networking and hardware issues efficiently.
  
• Manage and maintain IT service management processes to ensure optimal performance.
  
• Troubleshoot and resolve SQL and database-related problems.
  
• Oversee cloud and server environments, ensuring their stability and security.
  
• Collaborate with team members to implement IT solutions and improvements.
  
• Document and report on system performance and support activities.
  

Requirements

Requirements:

• A minimum of 5 years of experience in IT support roles.
  
• Proficiency in networking and IT hardware support.
  
• Strong knowledge of IT Service Management principles.
  
• Experience with SQL and database management.
  
• Familiarity with cloud computing and server management.
  
• Excellent problem-solving and communication skills.
  

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