Systems Support Analyst

The Granite Group; Liverpool; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A leading company in insurance is looking for a Systems Support Analyst to enhance their Support department. This hybrid role involves providing system support, managing bug fixes, and participating in software testing within a collaborative team focused on delivering high-quality solutions.

Benefits

31 days annual leave, increasing to 35 days

6 free counselling sessions per year

A flexible benefits platform with numerous options

Company pension scheme

Qualifications

• Brilliant problem-solving skills.
• Excellent written, communications and consultancy skills.
• The ability to work to deadlines in a fast-paced environment.

Responsibilities

• Provide system support to the business user base.
• Recreate system bugs and log them accurately.
• Participate in UAT software testing.

Skills

Problem-solving

Communication

Customer service

Job description

Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst?

This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.

Role:Systems Support Analyst

Location:Liverpool City Centre on a hybrid basis

Working hours:Monday to Friday from 9:00am to 5:30pm plus 1 in 3 Saturdays

What you will be doing:

• Provide System support to the business user base.
• Recreation of system bugs and accurate bug logging with third party system providers.
• Participate and support in UAT software testing.
• Work closely with the internal compliance department to ensure system documents are maintained and compliant.
• Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
• Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
• Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
• Work closely with software house Analysis, Technical and Development teams as necessary.
• Assist with application and product testing as required.

What we are looking for:

• Brilliant problem solving skills
• Excellent written, communications and consultancy skills
• The ability to work to deadlines in a fast-paced environment
• Excellent customer service, you will be working closely with colleagues and stakeholders
• Exposure to legal or insurance industry would be beneficial but not essential
• Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit our website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.