Systems Support Analyst (ERP, WMS)

ZipRecruiter; Skelmersdale; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading online pharmacy is seeking a Systems Support Analyst to ensure the effective operation of their core technologies and systems. This role involves supporting various operational systems, managing incidents, and engaging with stakeholders to enhance processes. Candidates should have a degree in Computer Science, relevant experience, and knowledge of Microsoft Dynamics 365 Business Central. Join us in making healthcare more accessible and manageable for all.

Qualifications

• 3+ years’ experience supporting ERP/WMS systems in relevant environments.
• Working knowledge of Dynamics 365 Business Central administration.
• Proven triage skills and cross-team communication abilities.

Responsibilities

• Provide first and second-line support for various operational systems.
• Act as liaison between operational staff and technical teams.
• Coordinate system changes, patches, and upgrades ensuring smooth operation.

Skills

Incident Management

Stakeholder Liaison

Change Management

Documentation Creation

Education

Degree in Computer Science or related field

HND in Computer Science or related field

Apprenticeship in related field

Tools

Dynamics 365 Business Central

Job description

Job Description

Company Description

Chemist4U is proud to be one of the UK's largest online pharmacies, processing over 180,000 prescriptions a month. We’re committed to making healthcare affordable, accessible, and convenient for everyone.

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

Role Description

The Systems Support Analyst will be the on-site pharmacy systems specialist, ensuring the smooth running of core operational technologies across the pharmacy. These include Microsoft Dynamics 365 Business Central ERP, Robopharma automation, and our own pick/pack software.

From triaging incidents to coordinating releases, you’ll be the go-to contact for warehouse and fulfillment tech - keeping orders flowing, inventory accurate, and users productive.

Responsibilities

• Systems Support & Incident Management: Provide first and second-line support for our ERP, WMS, courier integrations, robot automation, and bespoke software used in the operation. Monitor system health, resolve incidents within SLA, manage users in Dynamics 365, and escalate defects with clear replication steps.
• Stakeholder Liaison: Act as the voice of operational staff, representing their needs and blockers to technical teams.
• Change, Release & Testing: Coordinate patches, enhancements, and version upgrades; support smoke testing and user acceptance testing during releases.
• Requirements & Continuous Improvement: Gather pain points and feature requests, translate them into functional specifications, and work with Product and Development to prioritise. Identify recurring issues and propose permanent fixes or process improvements.
• Documentation & Training: Maintain SOPs, reference guides, configuration documents, and knowledge-base content. Deliver hands-on training to new users and following system changes.

Qualifications

• Degree, HND, or apprenticeship in Computer Science, Information Systems, or a related field - or equivalent hands-on experience.
• 3+ years’ experience supporting ERP/WMS systems in warehouse, e-commerce, pharmacy, or manufacturing environments.
• Working knowledge of Dynamics 365 Business Central (user admin, configuration, troubleshooting).
• Proven triage, ticketing, and cross-team liaison skills.
• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate (MB-800) is a plus.