Systems Support Analyst

Chemist4U; Skelmersdale; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading online pharmacy seeks a Systems Support Analyst to ensure smooth operations of core technologies. The role involves supporting ERP/WMS systems, liaising with stakeholders, and driving continuous improvement. Candidates should possess a degree in Computer Science or equivalent experience, with at least 3 years in a similar role.

Qualifications

• 3+ years’ experience supporting ERP/WMS systems.
• Working knowledge of Dynamics 365 Business Central.
• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate is a plus.

Responsibilities

• Provide first and second-line support for ERP and WMS.
• Coordinate patches, enhancements, and version upgrades.
• Maintain documentation and deliver training to users.

Skills

Triage skills

Ticketing skills

Cross-team liaison

Education

Degree in Computer Science or related field

HND or apprenticeship in Information Systems

Tools

Dynamics 365 Business Central

Job description

Systems Support Analyst

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Chemist4U is proud to be one of the UK's largest online pharmacies, processing over 180,000 prescriptions a month. We’re committed to making healthcare affordable, accessible, and convenient for everyone.

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

Role Description

The Systems Support Analyst will be the on-site pharmacy systems specialist, ensuring the smooth running of core operational technologies across the pharmacy. These include Microsoft Dynamics 365 Business Central ERP, Robopharma automation, and our own pick/pack software.

From triaging incidents to coordinating releases, you’ll be the go-to contact for warehouse and fulfillment tech - keeping orders flowing, inventory accurate, and users productive.

Responsibilities

• Systems Support & Incident Management: Provide first and second-line support for our ERP, WMS, courier integrations, robot automation, and bespoke software used in the operation. Monitor system health, resolve incidents within SLA, manage users in Dynamics 365, and escalate defects with clear replication steps.
• Stakeholder Liaison: Act as the voice of operational staff, representing their needs and blockers to technical teams.
• Change, Release & Testing: Coordinate patches, enhancements, and version upgrades; support smoke testing and user acceptance testing during releases.
• Requirements & Continuous Improvement: Gather pain points and feature requests, translate them into functional specifications, and work with Product and Development to prioritise. Identify recurring issues and propose permanent fixes or process improvements.
• Documentation & Training: Maintain SOPs, reference guides, configuration documents, and knowledge-base content. Deliver hands-on training to new users and following system changes.

Qualifications

• Degree, HND, or apprenticeship in Computer Science, Information Systems, or a related field - or equivalent hands-on experience.
• 3+ years’ experience supporting ERP/WMS systems in warehouse, e-commerce, pharmacy, or manufacturing environments.
• Working knowledge of Dynamics 365 Business Central (user admin, configuration, troubleshooting).
• Proven triage, ticketing, and cross-team liaison skills.
• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate (MB-800) is a plus.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Retail

Referrals increase your chances of interviewing at Chemist4U by 2x

Get notified about new System Support Analyst jobs in Skelmersdale, England, United Kingdom.