Systems Optimisation Analyst

Thames Water Utilities Limited; Reading; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

26 days holiday (increasing with years

Performance-related pay

Generous Pension Scheme

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a System Optimisation Analyst to help keep the water network running smoothly. You will investigate water pressure issues, monitor performance and support engineers on improvement projects across our district metered areas.

The role offers engaging teamwork, clear communication with stakeholders, and opportunities to contribute to safer, more reliable water services for millions of customers. Competitive benefits apply.

Qualifications

• Experience using GIS mapping software.
• Familiar with data handling and analysis.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Investigate water pressure issues and network alerts to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities.
• Manage District Metered Area and District Meter availability to meet performance targets.
• Support engineers with network improvement projects, maintenance and planned works.
• Coordinate responses to unexpected network incidents to minimise disruption and protect water quality.
• Support risk assessments for activities affecting the clean water network.
• Communicate clearly with teams and stakeholders.
• Organise priorities and solve problems effectively.

Skills

GIS mapping software

Data handling and analysis

Clear communication

Tools

GIS

Job description

Join our System Optimisation team at Thames Water and help keep clean water flowing to millions of customers. You'll work with engineers and operational teams to tackle network challenges, improve performance and minimise disruption to customers. From investigating water pressure issues to supporting emergency responses, you'll play an important part in keeping our water network running smoothly.

What you’ll be doing as a System Optimisation Analyst

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability, supporting action plans to meet performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Help coordinate responses to unexpected network incidents, minimising disruption to customers and protecting water quality.
• Support risk assessments for activities affecting the clean water network.
• The ability to communicate clearly and work confidently with different teams and stakeholders.
• An organised and practical approach to managing priorities and solving problems.

Additional skills and experiences would be great to have/bring:

• Experience using Geographic Information Systems (GIS) mapping software.
• Familiarity with data handling and analysis.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities.

We’re committed to being a great, diverse, and inclusive place to work

We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

This role will be paid from £34,820 to £40,000 per annum, depending on skills and experience.

• 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.