Systems Optimisation Analyst

Thames Water Ltd; Ashford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement 26 days + bank hol

Performance-related pay

Generous Pension Scheme

Health & wellbeing benefits

Job summary

Thames Water is seeking a Water Operations Analyst to support the safe, efficient operation of our clean water network from Ashford. You will work closely with Systems Optimisation Engineers, Leakage teams and colleagues across the business to maintain reliable supplies, manage pressure and respond quickly when issues arise.

In this hands-on role you will investigate pressure events and customer concerns, support planned isolations and emergency responses, and help address longer-term network

Qualifications

• A technical degree or equivalent practical experience is preferred.
• Interest in hydraulic systems and clean water operations.
• Strong analytical and problem-solving abilities.
• Good communication skills with stakeholders.
• Willingness to learn and develop a long-term career in water industry.

Responsibilities

• Investigate pressure issues, alarms and customer complaints using data.
• Support planned network isolations and optimisation projects.
• Assist during unplanned events to minimise disruption.
• Help investigate long-term network issues like low pressure and resilience.
• Ensure network activities follow operational and risk-management procedures.

Skills

Hydraulic systems

Water networks

Analytical skills

Problem solving

Communication

Proactive learning

Education

Technical degree in engineering or science

Job description

We're looking for a Water Operations Analyst to join our team, supporting the safe and effective operation of our clean water network.

You'll work closely with Systems Optimisation Engineers, Leakage teams and other colleagues across the business, helping us maintain reliable water supplies, manage pressure and respond effectively when unexpected network issues arise.

What you'll be doing as a Water Operations Analyst

• Investigating pressure issues, customer complaints and network alarms, using data to understand problems and identify solutions.
• Supporting planned network isolations and optimisation projects.
• Assisting during unplanned and emergency events to minimise disruption to customers.
• Helping investigate longer-term network issues, including low pressure, low flows, resilience and network integrity.
• Making sure network activities follow the correct operational and risk-management procedures.

Base location: Ashford Common (WTW) - TW15 1RU
Working hours: 9 am to 5 pm (or 8 am to 4 pm) Monday to Friday

What we're looking for

• A degree in a technical discipline such as engineering or science would be advantageous, or equivalent practical experience
• An interest in hydraulic systems, water networks and clean water operations
• Strong analytical and problem-solving skills, with the ability to interpret operational and performance data
• Good communication skills and confidence working with a wide range of stakeholders
• A proactive approach and genuine willingness to learn and develop a long-term career in the water industry
• A full UK driving licence and access to transport would be helpful (but not essential) as some travel across the Thames Water area required for this role

What's in it for you?

• This role will be paid from £34,820 up to £40,000 depending on skills and experience
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.