Systems Optimisation Analyst

Pertemps Thames Water; Reading; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

26 days holiday

Generous Pension Scheme

Health & wellbeing benefits

Cycle to Work

Life assurance

Job summary

Pertemps Thames Water is recruiting a Systems Optimisation Analyst in Reading. This full-time hybrid role supports the System Optimisation team to keep water networks reliable, by analysing data, addressing pressure issues and improving performance with engineers and operations colleagues.

The position involves investigations, performance monitoring and risk assessment to help reduce disruption and protect water quality.

Qualifications

• Awareness of hydraulic principles and transferable skills relevant to the water industry.
• Clear communication with different teams and stakeholders.
• Organised and practical approach to prioritising and solving problems.

Responsibilities

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability to support performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Coordinate responses to unexpected network incidents to minimise disruption and protect water quality.
• Assist risk assessments for activities affecting the clean water network.

Skills

Hydraulic principles

Analytical thinking

Clear communication

Problem solving

Tools

GIS software

Job description

Systems Optimisation Analyst

This full‑time position with Pertemps Thames Water sits within the System Optimisation team in Reading, helping maintain clean water supplies for millions of customers.

The successful candidate will work alongside engineers and operational colleagues to resolve network challenges, improve performance and reduce disruption.

Duties include investigating pressure issues, customer complaints and network alerts, monitoring performance, analysing information to spot improvement opportunities, and managing District Metered Area and meter availability against performance targets.

Supporting engineers during emergency responses forms part of the work.

Strong analytical and problem‑solving abilities are essential, alongside clear communication skills.

Salary ranges from £34,820 to £40,000 per annum, dependent on skills and experience.

Base location: Kemble Court, Reading

Working pattern: Hybrid working

What you’ll be doing as a Systems Optimisation Analyst

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability, supporting action plans to meet performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Help coordinate responses to unexpected network incidents, minimising disruption to customers and protecting water quality.
• Support risk assessments for activities affecting the clean water network.

What you should bring to the role

• An awareness of hydraulic principles and transferable skills relevant to the water industry.
• The ability to communicate clearly and work confidently with different teams and stakeholders.
• An organised and practical approach to managing priorities and solving problems.

Additional skills and experiences would be great to have/bring

• Experience using Geographic Information Systems (GIS) mapping software.
• Familiarity with data handling and analysis.

What's in it for you?

• 26 days holiday per year increasing to 30 with length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment).

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.