Systems Optimisation Analyst

Thames Water Utilities Limited; England; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Performance pay

Health & wellbeing benefits

Cycle to Work

Job summary

Thames Water is looking for a System Optimisation-focused team member to join our UK network. You will collaborate with engineers and operations to investigate water pressure issues, monitor performance and support emergency responses, ensuring our vast water network stays reliable for millions of customers.

As a full-time role based in the UK, you will help coordinate responses to incidents, assist with risk assessments and work with cross-functional teams to drive improvements and minimise

Qualifications

• An awareness of hydraulic principles and transferable skills relevant to the water industry.
• The ability to communicate clearly and work confidently with different teams and stakeholders.
• An organised and practical approach to managing priorities and solving problems.

Responsibilities

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability, supporting action plans to meet performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Help coordinate responses to unexpected network incidents, minimising disruption to customers and protecting water quality.
• Support risk assessments for activities affecting the clean water network.

Skills

Hydraulic principles

Communication

Prioritisation & problem solving

Geographic Information Systems (GIS)

Data handling & analysis

Job description

Join our System Optimisation team at Thames Water and help keep clean water flowing to millions of customers. You'll work with engineers and operational teams to tackle network challenges, improve performance and minimise disruption to customers. From investigating water pressure issues to supporting emergency responses, you'll play an important part in keeping our water network running smoothly.

Responsibilities

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability, supporting action plans to meet performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Help coordinate responses to unexpected network incidents, minimising disruption to customers and protecting water quality.
• Support risk assessments for activities affecting the clean water network.

Qualifications

• An awareness of hydraulic principles and transferable skills relevant to the water industry.
• The ability to communicate clearly and work confidently with different teams and stakeholders.
• An organised and practical approach to managing priorities and solving problems.

Additional skills and experiences would be great to have/bring

• Experience using Geographic Information Systems (GIS) mapping software.
• Familiarity with data handling and analysis.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Why choose us?

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Benefits

• This role will be paid from £34,820 to £40,000 per annum, depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.