Building Control Business Support Officer

Wiltshire Career Site; Chippenham; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Wiltshire Council is seeking a Building Control Support Officer to help ensure construction projects comply with regulations. You will check plans, register applications, and respond to customer queries while delivering high quality service.

The role requires strong customer service, communication and IT skills, including Microsoft Office, and the ability to read plans and manage administrative tasks. A collaborative, team-oriented approach is essential in a hybrid work setting.

Qualifications

• Strong customer facing experience and excellent communication skills.
• Ability to read plans and interpret drawings to support building regulations.
• Capable of solving problems, managing admin tasks and working well in a team.

Responsibilities

• Check plans and documents and register building control applications.
• Respond to customer queries relating to building regulations.
• Provide high quality customer service in a busy, income-generated service.

Skills

Customer service

Plan reading

Problem solving

Administrative tasks

Teamwork

Tools

Microsoft Office

Job description

Salary: £28,153 - £29,542 per annum

Hours per week: 37 hours

Interview date: Week Commencing 14 October 2026

Our Building Control and Planning Technical Support Service is looking for a Business Support Officer. The Building Control Service ensures construction projects meet building regulations through inspections, assessments, and safety checks.

The team also handles issues such as dangerous structures, unauthorised work, fire risk assessments, and maintains professional qualifications through ongoing training.

As a Building Control Support Officer, you will work across Wiltshire checking plans and documents, registering building control applications and responding to customer queries relating to the building regulations.

This role is responsible for providing high quality customer service at all times for this income generating service.

This role requires strong customer service, communication, and IT skills, including proficiency in Microsoft Office. The successful candidate will have relevant customer facing experience along with the ability to read plans, solve problems, manage administrative tasks and work effectively both independently and as part of a team.
Attention to detail, workload prioritisation, and the ability to handle challenging situations in a busy environment are also essential.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.