Housing Operations Support Officer

Waverley Borough Council; Godalming; On-site; GBP 22,000 - 30,000; Full time

Job summary

Waverley Borough Council is seeking an administrator to support the Housing Operations Property Services Team. The role focuses on Damp & Mould, Community Estates & Development, and Resident liaison, delivering high-quality admin tasks with attention to detail.

The successful candidate will be proficient in Microsoft Word and Excel, capable of working independently, and will maintain accurate records to support team goals and responsive repairs. Apply by the stated closing date.

Qualifications

• Excellent written English with high attention to detail.
• Ability to work on own initiative and manage small projects.
• Strong organisational skills and reliability.

Responsibilities

• Responsible for delivery of high quality admin tasks in support of the Property Services Team within Housing Operations.
• Provide administrative and coordination support for Damp & Mould, Community Estates & Development, Resident liaison & responsive repairs.
• Maintain accurate records and collate information relevant to the subject matter.
• Proactively contribute to the team’s work plans, goals and values.
• Ensure timely responses to enquiries from residents, contractors, residents focus groups, the public, Councillors and MPs.

Skills

Microsoft Word

Excel

Attention to detail

Tools

Microsoft Office Suite

Job description

Operational Accountabilities:

• Responsible for the delivery of high quality, effective admin tasks and service provision in support of the Property Services Team within Housing Operations.
• Primary Focus: To provide administrative and coordination support in the delivery of associated work streams; Damp & Mould, Community Estates & Development, Resident liaison & responsive repairs.
• You need to have an excellent standard of written English, an eye for detail, the ability to work on your own initiative, good project management and organisational skills and a willingness to take personal responsibility to ensure tasks are completed.
• Computer literate with proven ability to use the Microsoft office suite of programs. Including Word & Excel
• To maintain accurate records, collating & recording information relevant to the subject matter.
• To take a pro-active role in the delivery of the team’s work plans, goals, and values.
• Strong commitment to providing the highest level of service to our residents, contractors, resident focus groups, members of the public, Councillors and MPs guaranteeing a timely answer to all enquiries

For an informal discussion about the post, please contact Tracy Morgan, Housing Operations & Welfare Manager at [e-mail] or 01483 523062

Closing date for applications:

9.00am on Monday 21st September 2026. Please note we do not accept applications after the closing date and time given on the advert.

Equality and Inclusion Statement

The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences – we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here -Working at Waverley Borough Council | Waverley Borough Council

We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here -Working at Waverley Borough Council | Waverley Borough Council

Please note we do not accept applications after the stated closing time.

Information

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information, whether supported by AI or not, must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, following the government’s confirmed plans for local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities, East Surrey and West Surrey, with West Surrey taking responsibility for the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.

As we move towards this transition, our focus remains firmly on delivering high‑quality, value‑for‑moneyservices and staying true to our shared organisational values of Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.

We recognise that any period of organisational change can bring questions, particularly regarding future structures and working arrangements. Throughout this process, we are committed to supporting our colleagues with transparency and care prioritising wellbeing, maintaining a trustedand open dialogue, and ensuring continued access to learning and professional development opportunities.

While the exact shape of the new West Surrey Council beyond 2027 is still being developed, joining us now means becoming part of an organisation where collaborationthrives and where your contribution will directly influence one of the most significant local government transformations in decades. You’ll gain valuable experience, play an active role in shaping the future of public services across West Surrey, and work within a team committed to professionalismand delivering outstanding outcomes for our communities.

Together, we will ensure a smooth transition and continue to deliver exceptional services for residents both now and into the future.

Right to work in the UK will be checked as part of the interview process.