Systems Operations Manager

Hawksmoor; Greater London; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

50% off food at Hawksmoor for you and

Income protection and death in service

Volunteer days

Early wage access

Referral bonuses

Savings on travel, shopping and events

Welfare budget for snacks

Training and development

Job summary

Hawksmoor in the UK is seeking an IT Manager to lead our IT infrastructure, systems, cybersecurity and technology development across the business. This hands-on, standalone role works closely with Finance, Operations, restaurant teams, external partners and the CFO to ensure our systems are reliable, secure and cost‑effective for day‑to‑day operations and future growth.

The role is UK-based with time between Hawksmoor House, restaurants and some home working, averaging around three days on site

Qualifications

• Experience in IT infrastructure and systems management across a multi-site business.
• Experience in vendor, contract, budget and partner management.
• Strong knowledge of Microsoft 365, Active Directory, Azure and hybrid cloud.
• Experience with EPOS, payment technologies and operational systems.
• Proficient in cybersecurity, PCI DSS and risk management processes.
• Clear communicator who works well with restaurants, support teams and partners.

Responsibilities

• Lead IT infrastructure, systems and networking across UK and international locations
• Own platforms including Microsoft 365, Active Directory, Azure and device management
• Oversee EPOS, payment systems, handheld devices and guest ordering tech
• Manage cybersecurity, PCI DSS compliance, risk and data protection
• Lead IT planning for new restaurant openings and international growth
• Manage vendors, contracts, budgets and outsourced support partners
• Drive technology projects that improve resilience, efficiency and cost control
• Explore AI and emerging technology opportunities that support guest experience and team productivity
• Act as escalation point for critical IT issues and ensure quick restoration

Skills

IT infrastructure management

Vendor management

Cybersecurity & risk management

Communication skills

Organised / project coordination

AI technology interest

Tools

Microsoft 365

Active Directory

Azure

EPOS systems

Payment technology

Job description

IT Manager

Since 2006, Hawksmoor has been the UK's home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. With restaurants across the UK, Ireland and the US, we're proud to be a certified B Corp and to have been recognised as one of the Best Companies to work for year after year.

Technology plays a vital role in keeping our restaurants running smoothly, securely and efficiently. As Hawksmoor continues to grow, we're looking for an IT Manager to lead our IT infrastructure, systems, cybersecurity and technology development across the business.

This is a hands-on, standalone role, working closely with Finance, Operations, restaurant teams, external partners and the CFO. You'll be responsible for making sure our systems are reliable, secure, cost-effective and ready to support both day-to-day operations and future growth.

The role is UK-based, with time spent between Hawksmoor House, restaurants and some home working. You should expect to be on site around three days per week on average, with some weeks requiring more depending on business needs.

What You'll Do

• Lead IT infrastructure, systems and networking across UK and international locations
• Own key platforms including Microsoft 365, Active Directory, Azure and device management
• Oversee EPOS, payment systems, handheld devices and guest ordering technology
• Manage cybersecurity, PCI DSS compliance, risk and data protection requirements
• Lead IT planning for new restaurant openings and international growth
• Manage vendors, contracts, budgets and outsourced support partners
• Drive technology projects that improve resilience, efficiency and cost control
• Explore AI and emerging technology opportunities that support guest experience and team productivity
• Act as the escalation point for critical IT issues and ensure systems are restored quickly

Who You Are

• Experienced in IT infrastructure and systems management across a multi-site business
• Confident managing vendors, contracts, budgets and technology partners
• Strong knowledge of Microsoft 365, Active Directory, Azure and hybrid cloud environments
• Experienced with EPOS, payment technology and operational systems
• Comfortable owning cybersecurity, PCI DSS and risk management processes
• A clear communicator who can work well with restaurants, support teams and external partners
• Organised, practical and able to balance security, cost, guest experience and operational needs
• Curious about AI and emerging technology, with the confidence to turn ideas into useful solutions

Our Values

Welcome EveryoneWe create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to PeopleWe set high standards and treat each other with kindness and respect.
Hit Hawksmoor StandardsWe care deeply about quality and consistency every day.
Keep EvolvingWe stay curious, open to feedback and always looking to improve.

Benefits

• 50% off food at Hawksmoor for you and your loved ones
• Income protection and death in service cover
• Paid annual volunteer days
• Stream early wage access and financial wellbeing tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and experiences
• Support team welfare budget for snacks, drinks and support
• Full training and development with clear progression opportunities

We're building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together.