Assistant Reservations Manager

Hawksmoor Wood Wharf; Greater London; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Tronc paid for every hour you work, on

Free team meals on shift

50% off food for you and loved ones

Income protection and death in service

Paid annual volunteer days

Wagestream early wage access

Referral bonuses

Exclusive savings on travel, shopping

Job summary

Hawksmoor Wood Wharf in London is seeking an Assistant Reservations Manager to support the Reservations Manager in leading reservations and host team, ensuring warm, seamless and well organised guest experiences. This hands-on role sits at the heart of the restaurant, welcoming guests, managing bookings and flow during service, and supporting the team on the floor.

You will lead with calm under pressure, develop others, and step up to lead the function when the Reservations Manager is away,

Qualifications

• Experienced in reservations, hosting or front-of-house leadership in a quality restaurant.
• Ability to manage guest flows and seating plans with confidence.
• Strong communication with managers, floor teams and kitchen.

Responsibilities

• Support the Reservations Manager with day-to-day running of reservations and host function.
• Lead and motivate host and reservations team during service.
• Manage bookings, walk-ins and waiting lists for smooth service.
• Welcome guests, oversee seating plans and assist cloakroom/ arrivals.
• Coordinate with managers, floor teams and kitchen to maintain flow.
• Handle guest queries and requests with care; step up when manager is off-site.

Skills

Reservations management

Front-of-house leadership

Guest service

Team leadership

Job description

Assistant Reservations Manager

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

AsAssistant Reservations Manager at Hawksmoor, you’ll support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised. This is a hands-on role at the heart of the restaurant. You’ll be welcoming guests, managing reservations and flow during service, and supporting the team on the floor rather than sitting behind a desk.

What You’ll Do

• Support the Reservations Manager with the day-to-day running of the reservations and host function
• Help lead and motivate the host and reservations team during service
• Manage bookings, walk-ins and waiting lists to support smooth service
• Welcome guests, oversee seating plans and support cloakroom and arrivals
• Communicate clearly with managers, floor teams and the kitchen to keep service flowing
• Handle guest queries, special requests and feedback with confidence and care
• Step up to lead the function when the Reservations Manager is not on site

Who You Are

• Experienced in reservations, hosting or front-of-house leadership in a quality restaurant
• Naturally welcoming, organised and confident with guests
• Calm under pressure and comfortable juggling multiple priorities
• A supportive team player who enjoys developing others
• Passionate about hospitality and creating brilliant guest experiences

Our Values

Welcome EveryoneWe create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to PeopleWe set high standards and treat each other with kindness and respect.
Hit Hawksmoor StandardsWe care deeply about quality and consistency every day.
Keep EvolvingWe stay curious, open to feedback and always looking to improve.

Benefits

• Tronc paid for every hour you work, including holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved ones
• Income protection and death in service cover
• Paid annual volunteer days
• Wagestream early wage access and financial wellbeing tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and experiences
• Restaurant welfare budget for snacks, drinks and support
• Full training and development with clear progression opportunities