Systems & Operations Lead - Hybrid in London

Merrifield Consultants; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Magic Bus UK, in partnership with Merrifield Consultants, seeks a Systems and Operations Manager to own the systems, processes and operational infrastructure that keep the charity running. You will work closely with the Executive Director and international colleagues in a hybrid Central London setting.

The role covers CRM management, IT support, office operations, HR administration, financial tasks and governance activities, with two days a week in the office.

Qualifications

• Experience managing business operations, suppliers, contracts and priorities.
• CRM/database administration, including data quality and reporting.
• Confidence supporting business systems and coordinating external IT support.
• Strong financial administration skills, including invoices, payments, reconciliations and spreadsheets.
• Sound judgement when handling confidential information.
• Strong communication and collaborative working skills.

Responsibilities

• Own the CRM system, maintain data quality, generate reports and dashboards, manage user access.
• First point of contact for IT queries, administer Microsoft 365, coordinate external IT support and manage licences.
• Oversee day-to-day office and organisational administration, manage suppliers, contracts and renewals.
• Coordinate recruitment administration, onboarding/offboarding, staff records, benefits and HR policy compliance.
• Manage invoicing, payments, expenses, financial records and budgets, support payroll.
• Coordinate Board and committee meetings, governance documentation and policy registers, monitor deadlines and risk management.

Skills

Operations management

CRM administration

Data reporting

Finance administration

Confidential data handling

Communication

Tools

Microsoft 365

CMS platforms

Canva

AI tools

Job description

Magic Bus UK, in partnership with Merrifield Consultants, seeks a Systems and Operations Manager to own the systems, processes and operational infrastructure that keep the charity running. You will work closely with the Executive Director and international colleagues in a hybrid Central London setting.

The role covers CRM management, IT support, office operations, HR administration, financial tasks and governance activities, with two days a week in the office.