Systems Operations Engineer

ADEY Limited; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

ADEY Limited is seeking an experienced Systems Operations Engineer to support and evolve our core systems, platforms and cloud services. You will be a senior technical resolver, maintaining high performance, reducing downtime and driving operational excellence across a complex IT estate.

You will collaborate with Service Desk, Desktop Support, project teams and suppliers, owning issues to resolution. The role requires strong communication, documentation and continuous improvement mindset in a

Qualifications

• Experience supporting core systems, platforms and cloud services.
• Strong ability to analyse, design and optimise system performance.

Responsibilities

• Provide expert support and optimisation for core systems, platforms and cloud services.
• Analyse existing systems and recommend improvements to enhance performance, resilience and efficiency.
• Author and maintain high-quality technical documentation covering current and future system designs.
• Ensure systems are maintained, patched and updated in line with best practice.
• Meet SLAs for support, request fulfilment and change delivery.
• Support operational projects, owning assigned tasks and deliverables.
• Ensure systems are secure by design and compliant with organisational policies.
• Produce reports and audits to evidence effective system management.

Skills

Cloud environments

Microsoft 365

Azure services

Active Directory

Communication

Problem resolution

Documentation

On-premises infrastructure

VMware

Windows Server

Analytical thinking

Tools

Azure

M365

Windows Server

VMware

Job description

We are looking for an experienced Systems Operations Engineer to support, optimise and evolve our core systems, platforms and cloud services. This is a hands-on role focused on maintaining high system performance, minimising downtime and ensuring operational excellence across a complex IT estate. You'll act as a senior technical resolver, supporting day-to-day operations while contributing to continuous improvement, system design and operational projects. You'll work closely with Service Desk, Desktop Support, project teams and third-party suppliers, taking ownership of issues through to resolution and ensuring services are secure, resilient and well-documented.,

• Provide expert support and optimisation for core systems, platforms and cloud services
• Act as an escalation point for complex system incidents and problems, owning issues through to resolution
• Analyse existing systems and recommend improvements to enhance performance, resilience and efficiency
• Author and maintain high-quality technical documentation covering current and future system designs
• Ensure systems are maintained, patched and updated in line with best practice
• Meet SLAs for support, request fulfilment and change delivery
• Support operational projects, owning assigned tasks and deliverables
• Ensure systems are secure by design and compliant with organisational policies
• Produce reports and audits to evidence effective system management
  Strong experience supporting Microsoft Cloud environments, including M365, Azure and Active Directory
• Experience with cloud and SaaS platforms, including security, identity, email and collaboration services
• Knowledge of on-premises infrastructure including Windows Server, VMware and storage technologies
• Methodical, analytical and highly organised
• Comfortable working under broad direction and taking ownership of complex issues
• Strong communicator able to work effectively with technical and non-technical stakeholders
• Proactive, adaptable and committed to continuous learning and improvement
  Here at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.