Systems Operations Engineer

Universal Music Group; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Universal Music Group is seeking a Systems Engineer to join the Operations Center. You will apply server and cloud management skills to ensure the smooth operation of the global infrastructure, communicating findings to stakeholders and IT teams to resolve issues quickly.

The role requires three years of server/cloud experience, strong virtualization knowledge, scripting for automation, and excellent communication across technical and business audiences.

Qualifications

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
• Strong knowledge of virtualization technology (VMware, Hyper‑V)
• Experience with scripting to develop automation and reporting
• Exposure to managing large cloud server infrastructure on AWS and/or Azure
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences
• Knowledge of Infrastructure as Code
• Be an excellent and creative problem solver
• Familiarity with operating systems including Microsoft, Mac OS X, and Linux

Responsibilities

• Diagnose and solve problems under time constraints and business pressure
• Contribute to capacity and performance analysis
• Work with vendors and global IT groups to resolve problems promptly
• Escalate and communicate issues as primary contact for application communities
• Monitor infrastructure alerts and maintain high quality processes and documentation
• Maintain and implement high quality operational standards and disaster recovery procedures
• Develop automation to reduce routine tasks
• This position will be shift-based.

Skills

Server management

Cloud computing

Automation

Communication

Infrastructure as Code

Education

Bachelor's Degree in Computer Science or Engineering

MCSE / AWS / ITIL certifications

Tools

VMware

Hyper-V

AWS

Azure

Google Cloud

Git

GitHub

Bitbucket

Job description

Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [e-mail].

We are currently seeking a Systems Engineer to be a key member of our Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Job Functions:

• Diagnose and solve problems, frequently under time constraints and business pressure

• Contribute to detailed capacity and performance analysis

• Work with vendors and global/regional IT groups to resolve problems in a timely manner

• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication

• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalates as necessary

• Maintain high quality process and procedure documentation

• Maintain and implement high quality operational standards, processes and procedures

• Maintain redundancy, backup and recovery processes, and disaster recovery procedures

• Maintain & enhance knowledge of key technologies

• Monitor and tune systems to identify and eliminate issues and potential bottlenecks

• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

• Participate in developing automation to reduce the time spent on routine tasks

• This position will be shift-based.

Job Requirements:

Essential:

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)

• Strong knowledge of virtualization technology (VMware, Hyper‑V)

• Must possess strong people skills and the ability to be both diplomatic and firm

• Familiarity with operating system administration and tools including Microsoft, Mac OS X, andLinux

• Experience with scripting to develop automation and reporting

• Exposure to managing large cloud server infrastructure on AWS and/or Azure

• Communicate clearly in both the written and verbal mode to technical and non-technical audiences

• Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously

• Customer and service delivery oriented

• Be an excellent and creative problem solver

• Knowledge of Infrastructure as Code

Desirable:

• MCSE and/or Linux certifications preferred

• Exposure to version control and release management concepts and tools, particularlyGit(GitHub / Bitbucket) for code branching and merging

• Familiarity with Systems Reliability Engineering principles, automation, and AI

• Experience in service management

• International experience is beneficial. Additional languages a plus.

Education:

• Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience.

• AWS, MCSE, other professional certifications

• ITIL Foundation Certification strongly desired

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:

Universal Music Group