Systems Manager

Boundary Outlet; Rotherham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company Pension Scheme

Employee Assistance Programme

Long Service Awards

Store Discount

Free Parking

Subsidised Meals

Learning & Development Training

Job summary

Boundary Outlet is seeking a Systems Manager to lead the front-end operations at our Sheffield store. You will oversee the till area, welcome desk and fitting rooms, ensuring friendly, accurate service and a smooth customer journey.

This is a hands-on, supervisory role in a busy retail environment requiring strong leadership and cash handling experience. You will coach and support the till and front-end teams, manage queues, and collaborate with store management to uphold standards, safety, and

Qualifications

• Leadership and team supervision experience in a retail setting.
• Strong communication and interpersonal skills.
• Ability to stay calm and accurate under pressure.
• Hands-on team player with a fast-paced retail mindset.

Responsibilities

• Lead, support and motivate the till team, welcome desk and fitting room assistants to deliver excellent customer service.
• Oversee the day-to-day operation of the till, welcome desk and fitting room areas, and ensure smooth front-end trading.
• Monitor customer flow and manage queues effectively during busy periods.
• Ensure all transactions are processed accurately, including cash and card payments.
• Balance tills, handle cash and complete reconciliation procedures.
• Support with training, coaching and development of your teams.

Skills

Team leadership

Communication skills

Organisational skills

Calm under pressure

Customer service mindset

Retail supervision experience

Cash handling

Tools

Till operations

Job description

Job Title: Systems Manager
Location: Boundary Outlet - Sheffield
Hours: 40 hours a week working 5 days out of 7

About Us:

Boundary Outlet is a dynamic retail destination offering top-quality brands at great prices. We pride ourselves on delivering an exceptional shopping experience to our customers and maintaining a friendly, supportive working environment for our team.

Role Overview:

As a Systems Manager, you will lead the front-end operation and play a key role in delivering an efficient, friendly and professional checkout experience. You will oversee the day-to-day running of the till area, support and coach the till team, and ensure high standards of service, accuracy and presentation are maintained at all times. You will also be responsible for all service areas of the store. These include our Welcome Desk and Fitting Rooms, with a focus on Duty Manager and our customer journey.

Key Responsibilities:

• Lead, support and motivate the till team, welcome desk and fitting room assistants to deliver excellent customer service.
• Oversee the day-to-day operation of the till, welcome desk and fitting room area's,and ensure smooth front-end trading.
• Monitor customer flow and manage queues effectively during busy periods.
• Ensure all transactions are processed accurately, including cash and card payments.
• Take responsibility for till balancing, cash handling and reconciliation procedures.
• Support with training, coaching and development of your teams.
• Handle customer queries and escalations in a professional and helpful manner.
• Maintain a tidy, organised and welcoming checkout area, welcome desk and fitting rooms.
• Ensure compliance with company policies, security procedures and health and safety standards.
• Work closely with store management and other departments to support the wider store operation.

What We’re Looking For:

• A positive and enthusiastic approach to customer service and team leadership.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• The ability to stay calm, accurate and professional under pressure.
• A hands-on team player who can adapt to a fast‑paced retail environment.
• Previous experience in a retail supervisory or management role is desirable.
• Experience with till operations, cash handling and team supervision would be an advantage.

The Perks:

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Subsidised Meals
• Learning & Development Training