Store Manager

OneRetail; Birmingham; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Contributory pension

Career Pathways

MyLearning programmes

Digital GP access

Travel discounts

Shopping discounts

Cinema discounts

Cash rewards

Wellness classes

Family discounts

Job summary

OneRetail in Birmingham is seeking a Store Manager to lead a high-performing team and ensure exceptional customer service while upholding brand standards. This full-time role covers 40 hours per week across 5 out of 7 days, based in-store.

The successful candidate will drive sales through planning, forecasting, and costs control, while maintaining rigorous health, safety and hygiene practices and delivering a standout shopping experience.

Qualifications

• Proven leadership of a high-performing team in a retail environment.
• Strong customer service mindset with a focus on brand standards.

Responsibilities

• Lead, inspire, and develop a high-performing team to deliver exceptional customer service and uphold brand standards.
• Oversee daily store operations to ensure smooth shop floor and service areas.
• Maintain health, safety and food hygiene standards to keep a clean, safe environment.
• Manage stock levels, product availability and merchandising to maximise sales.
• Drive commercial performance through planning, forecasting and cost control.
• Deliver an outstanding shopping experience by resolving issues promptly.

Skills

Team leadership

Customer service

Health & safety

Stock management

Merchandising

Forecasting

Cost control

Job description

Store Manager, Birmingham

• Salary: £38,000 per annum
• Hours: 40 hours per week, 5 out of 7 days

We're currently recruiting a dedicated Store Manager to help ensure the smooth running of the operations on a full time basis, contracted to 40 hours per week.

As a Store Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's what you need to know before applying:

• Lead, inspire, and develop a high‑performing team to deliver exceptional customer service and uphold brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well‑presented environment at all times.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through effective planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Implement continuous improvement initiatives aligned with values, focusing on operational efficiency, colleague engagement, and customer satisfaction.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with service expectations

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2408/75437001/52829429/SU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!