Systems Development Support Officer

Wakefield Council; Wrenthorpe; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Training programs

LGPS pension

Cycle to work

Public transport discounts

Employee assistance

Job summary

Wakefield Council is seeking a dedicated IT professional to enhance case management systems and portals across Children & Young People’s Services. You will implement system developments, deploy new forms, and align changes with statutory requirements while maintaining strong relationships with colleagues across the service.

The role offers hybrid working, a focus on improving services for children and young people, and opportunities to influence multiple teams through digital solutions.

Qualifications

• Experience designing or improving case management systems in a public sector setting.
• Ability to build and deploy forms and workflow changes within IT systems.
• Strong communication with colleagues across services to gather requirements.

Responsibilities

• Implement and improve case management systems to meet service needs.
• Develop and deploy system forms and portal changes for stakeholders.
• Collaborate with teams across Children & Young People’s Services to gather user feedback.

Skills

Case management systems

Form builders

Stakeholder engagement

Public sector experience

Tools

IT portals

Job description

Using your knowledge of case management systems, you will create and implement how these systems and online portals can improve services, uphold statutory responsibilities and changes and develop efficiencies for a wide variety of teams with Children's services. You will be able to develop excellent relationships with colleagues across the service to identify and define necessary system developments and ensure service user views inform changes and communicate with users about system developments. You will join a supportive team within a service area with an opportunity to have a pivotal role in bringing more improvements to a variety of areas across Children & Young People's Services from Social Care to Education. The role combines a mix of home and office working, with the office being based within a few minutes of Wakefield Westgate station. The post will have a key focus on using our system and portals software to shape and redesign projects from many areas of the service, to meet our statutory requirements and our vision to deliver improved outcomes for Children and Young people. By providing changes and enhancements within the case management software that includes for Safeguarding Services, Early Help Service, Youth Justice Service and Education & Inclusion. What will be expected from me? You will implement new developments in case management systems to support new business processes, improving and maximising functionality as well as developing new customer and professional portals. In line with the change control process you will develop and deploy system forms and custom changes, ensuring the effective development of case management systems to meet the needs of teams and users within Children & Young People Services.

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our team. You will have practical experience in developing IT solutions using integrated tools such as form builders to increase functionality in using IT solutions to implement changes and further improve services.

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility. DBS (Disclosure & Barring Service) The successful applicant will be required to complete a Disclosure Application Form and to provide criminal conviction information. Probation In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period. Fluency Duty To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty. Diversity Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more