Safeguarding Business Support Team Leader

Wakefield Council; Wrenthorpe; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

LGPS pension

Employee Assistance Programme

Discounted public transport

Cycle to work

Staff leisure facilities discounts

Free 12 weeks exercise program

Job summary

Wakefield Council in the Children & Young People’s Direct orate is seeking a Safeguarding Business Support Team Leader to oversee a team delivering high-quality, confidential administrative support for safeguarding across the Council.

Under the Business Support Manager, you will manage operations across several locations, drive a high-performing team, and collaborate with managers to enhance systems while ensuring accurate minutes and exceptional customer care.

Qualifications

• Experience leading a safeguarding or children’s services business support team.
• Ability to manage workloads, priorities and meet service demands.
• Strong communication with a wide range of stakeholders and accurate minute taking.

Responsibilities

• Provide day-to-day line management and supervision of Business Support staff.
• Ensure a reliable, efficient, and confidential service.
• Record and produce minutes for meetings with tight deadlines.
• Support recruitment, training and development of staff.
• Work with managers to improve systems and processes.

Job description

An exciting opportunity has arisen for a Safeguarding Business Support Team Leader within the Children & Young People's Directorate. This is a varied and fast-paced role where no two days are the same. You will lead a team of Business Support staff, ensuring the delivery of a high-quality, confidential, and responsive administrative service that supports safeguarding functions across the Council., Provide day-to-day line management and supervision of Business Support staff

• Ensure a reliable, efficient, and confidential business support service is delivered
• Manage workloads and priorities to meet service demands
• Support the recruitment, training, and development of staff
• Work closely with Business Support Managers to improve systems and processes
• Respond to urgent requests and changing service needs effectively
• Liaise with internal departments and stakeholders across the Council
• Accurately record and produce minutes for meetings within tight deadline

What will be expected from me? Under the guidance and directions of the Business Support Manager, provide day to day operational management of Business Support staff, based at several locations, ensuring work priorities and the needs of the cluster base, Family Time contact centre and teams are met. To lead a high performing team who will act as ambassadors for our Wakefield Families Together integration vision.

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our team.

• To lead, motivate, and develop a team to achieve high performance
• To work both independently and collaboratively with colleagues and managers
• To demonstrate excellent organisational and time management skills
• To communicate effectively with a wide range of stakeholders
• To remain calm, flexible, and responsive under pressure
• To maintain a high level of accuracy and attention to detail
• To provide excellent customer care at all times

Eligibility is subject to our relocation policy and criteria, including specific requirements relating to the distance between your current home, your new home, and your workplace. To qualify, your new home must be closer to your workplace than your current home.

Safeguarding Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

DBS (Disclosure & Barring Service) The successful applicant will be required to complete a Disclosure Application Form and to provide criminal conviction information.

Probation In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

Fluency Duty To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty.

Diversity Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more