Systems Development & Information Assistant (Childrens Team)

The Cumberland; Carlisle; Remote; GBP 28,000 - 42,000; Full time

Job summary

The Cumberland seeks an enthusiastic and proactive individual to join our Children’s Systems Development and Support Service. Based from home, you will help develop, maintain and improve key child-focused systems, ensuring accuracy and compliance while supporting staff in using technology.

You will work with IT systems and databases, applying GDPR and information security knowledge. A team player with strong communication skills and attention to detail will thrive in this role, contributing to

Qualifications

• Experience or interest in working with IT systems and databases.
• Strong attention to detail and have good communication skills.
• Knowledge of GDPR and Information Security.
• A team player who can work with a high degree of accuracy and attention to detail.

Responsibilities

• Provide day to day support to system users, resolve queries and elevate issues if necessary.
• Consult with relevant managers and staff in respect of business systems development
• Design, develop and update forms
• Provide technical support and training to staff.
• Assist with data entry, data quality checks and data cleansing tasks.
• Act as a point of contact for system users.

Skills

IT systems experience

Data accuracy

Communication skills

Problem solving

Team player

Tools

LiquidLogic Children's systems

Job description

Are you looking for a new and rewarding challenge? We are looking to recruit an enthusiastic and proactive individual to join our Children's Systems Development and Support Service. We develop and support multiple case management systems, for Children's Social Care and Early Help. This role is available full time on a permanent basis and will be primarily based from home. You will take a supporting role in developing, maintaining and improving our key systems. You will ensure our systems are effective, and they meet the standards required, data is accurate, whilst also supporting staff in using the technology. This will enable Cumberland and Westmorland & Furness Councils to deliver a high-quality service to their customers, guaranteeing compliance with statutory requirements and undertaking on-going analysis to support effective service delivery. Cumberland Council is currently delivering a hosted ICT Service for Cumberland Council, Westmorland and Furness Council and Cumbria Fire and Rescue Service. The provision of these services will be disaggregated at a future date and employees will be TUPE allocated to one of the two Councils.

Diversity, Inclusion & Adjustments

We're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds.

That's why we're a proud Disability Confident Leader and also an Age Friendly Employer.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren't always guaranteed, we'll always listen and we'll try our best to accommodate your needs.

To excel in this role, you will have experience or an interest in working with IT systems and databases. You will have strong attention to detail and have good communication skills and can build strong relationship with fellow employees. Can manage and prioritise multiple tasks effectively. Knowledge of LiquidLogic Children's systems would be desirable. You will have an understanding of relevant local authority legislation including GDPR and Information Security. A team player who can work with a high degree of accuracy and attention to detail you will bring innovative solutions and strong problem-solving skills to the team.

We're looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We're also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification (below) for the essential criteria for this role.

• Provide day to day support to system users, resolve queries and elevate issues if necessary.
• Consult with relevant managers and staff in respect of business systems development
• Design, develop and update forms
• Provide technical support and training to staff.
• Assist with data entry, data quality checks and data cleansing tasks.
• Act as a point of contact for system users.

Guaranteed Interviews

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).