Systems Development & Information Assistant (Childrens Team) - CMB2698i

Cumberland Council; Carlisle; Hybrid; GBP 36,000 - 37,000; Full time

Job summary

Cumberland Council is recruiting for a role in the Children’s Systems Development and Support Service to maintain and improve key systems. The role focuses on system reliability, data accuracy and staff support while ensuring compliance with statutory requirements.

Based primarily from home, the position offers 37 hours per week with permanent contracts. You will join a team delivering services to Cumberland and Westmorland & Furness Councils with TUPE implications as services evolve.

Qualifications

• Experience or interest in working with IT systems and databases.
• Strong attention to detail and good communication skills; build strong relationships with colleagues.
• Able to manage and prioritise multiple tasks effectively.
• Knowledge of LiquidLogic Children’s systems desirable.
• Understanding of relevant local authority legislation including GDPR and Information Security.

Responsibilities

• Provide day to day support to system users, resolve queries and elevate issues if necessary.
• Consult with relevant managers and staff in respect of business systems development.
• Design, develop and update forms.
• Provide technical support and training to staff.
• Assist with data entry, data quality checks and data cleansing tasks.
• Act as a point of contact for system users.

Skills

IT systems

Databases

Attention to detail

Communication

Task management

LiquidLogic

GDPR knowledge

Information Security

Job description

Salary: £35,570 to £36,581 per annum
Hours: 37 hours per week
Location: Carlisle
Contract: Permanent x 2
1 Westmorland & Furness Council
1 Cumberland Council

About This Opportunity

Do you thrive working systematically and effectively in a fast-paced environment?
Are you looking for a new and rewarding challenge?
We are looking to recruit an enthusiastic and proactive individual to join our Children’s Systems Development and Support Service. We develop and support multiple case management systems, for Children’s Social Care and Early Help.
This role is available full time on a permanent basis and will be primarily based from home.
You will take a supporting role in developing, maintaining and improving our key systems. You will ensure our systems are effective, and they meet the standards required, data is accurate, whilst also supporting staff in using the technology.
This will enable Cumberland and Westmorland & Furness Councils to deliver a high-quality service to their customers, guaranteeing compliance with statutory requirements and undertaking on-going analysis to support effective service delivery.
Cumberland Council is currently delivering a hosted ICT Service for Cumberland Council, Westmorland and Furness Council and Cumbria Fire and Rescue Service. The provision of these services will be disaggregated at a future date and employees will be TUPE allocated to one of the two Councils.

Key Responsibilities

• Provide day to day support to system users, resolve queries and elevate issues if necessary.
• Consult with relevant managers and staff in respect of business systems development.
• Design, develop and update forms.
• Provide technical support and training to staff.
• Assist with data entry, data quality checks and data cleansing tasks.
• Act as a point of contact for system users.

Who We’re Looking For

To excel in this role, you will have experience or an interest in working with IT systems and databases. You will have strong attention to detail and have good communication skills and can build strong relationship with fellow employees. Can manage and prioritise multiple tasks effectively. Knowledge of LiquidLogic Children’s systems would be desirable.
You will have and understanding of relevant local authority legislation including GDPR and Information Security. A team player who can work with a high degree of accuracy and attention to detail you will bring innovative solutions and strong problem-solving skills to the team.

Who We’re Looking For

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
We’re also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification (below) for the essential criteria for this role.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 18th October 2026
• Interview date:TBC

Please Read The Supporting Information

• Post Specification