Systems & Business Development Officer - Customer & Digital

Teignbridge District Council; Highweek; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid and flexible working

Free car parking near a mainline train

Job summary

Teignbridge District Council is seeking a Systems & Business Development Officer (Level 1 or 2) on a permanent basis. The role offers hybrid working with part office-based and part home-based arrangements, and a 37-hour week.

The post supports the Systems & Business Development Manager to improve operational efficiency of all systems and processes within Revenue & Benefits and Customer Support, including data production, reporting, and government returns.

Qualifications

• Good level of literacy and numeracy, equivalent to GCSE Maths and English (C/4) or above.
• Experience in an administrative role with data handling and accurate record-keeping.
• Ability to handle confidential/sensitive information securely.
• Excellent written and verbal communication skills with adaptable approach.

Responsibilities

• Assist the Systems & Business Development Manager in developing and ensuring operational efficiency of all systems and processes within Revenue & Benefits and Customer Support.
• Provide technical support to staff and be the main contact for external software suppliers and Strata, the Council’s IT supplier.
• Produce, monitor and report data, government returns, reports, documents and workflow progressions within agreed timescales.

Skills

Literacy & numeracy

Education

GCSE Maths & English (Grade C or above)

Tools

Microsoft Office

Job description

Systems & Business Development Officer (Level 1 or 2)

Permanent

37 hours per week

Level 1: £27,274 to £29,542 per annum

Level 2: £30,515 to £34,811 per annum

We do things well and keep developing.

This is an exciting opportunity for you to join our team to assist the Systems & Business Development Manager in developing and ensuring the operational efficiency of all systems and processes used within the Revenue & Benefits and Customer Support service.

The role is an opportunity to provide technical support to staff within the service and to be the main point of contact for both external software suppliers and Strata, the Council’s IT supplier. You will provide support as required to ensure the business needs of the service are met. You will also ensure the production, monitoring and reporting of data, government returns, reports, documents and workflow progressions are produced in accordance with agreed timescales.

We’re better together.

You will enjoy working together as part of a team to deliver on our vision of making Teignbridge a healthy and desirable place where people want to live, work and visit.

We are an equal opportunities employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, disability, sex, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation, caring responsibilities, and socio-economic status. We also welcome applications from military veterans and their families.

We can offer:

• Generous Local Government Pension Scheme.
• Hybrid and flexible working – Part office based, and part home based.
• Free car parking (we also have close access to a mainline train station).
• A recently refurbished modern low carbon office space.
• Generous annual leave and wellbeing package.
• Heavily discounted membership at Teignbridge District Council Leisure Centres.
• Opportunities for career and self-development.
• 24/7 employee discount access and employee assistance support.

To be successful in this role, you will have:

• A good level of literacy and numeracy – equivalent to GCSE Maths and English at Grade C (4) or above.
• The ability to work under pressure to strict deadlines, prioritising your workload effectively.
• Demonstrable experience of working in an administrative role.
• Demonstrable experience of working with data and keeping detailed and accurate records.
• Proven competency to handle confidential/sensitive personal information in an appropriate and secure manner.
• Demonstrable comprehensive working knowledge of IT including Microsoft office packages and internet use.
• Sound knowledge of Benefits, NDR and Council Tax legislation and previous experience of working for a local authority administering Council Tax, Housing Benefit and/or Business Rates.
• Excellent communication skills (both written and verbal) and the ability to adapt to any given audience.

Closing Date: Wednesday 28th October 2026 @ midnight

Interview Date: Tuesday 10th November 2026