Service Support Officer

Devon County Council; Devon and Torbay; On-site; GBP 23,000 - 29,000; Full time

Job summary

Devon County Council is seeking a Service Support Officer for an internal secondment within the PHN Specialist Business Support Team. The role provides practical and operational support to help the team work effectively and includes on-site activity at County Hall, Exeter.

We value an organised, proactive individual with strong digital skills, able to collaborate, resolve problems and deliver a responsive service to colleagues. Interviews will be held in person at County Hall, Exeter.

Qualifications

• Empathy and enthusiasm for learning and supporting colleagues.
• Good written and verbal communication and relationship-building skills.
• Experience with note/minute taking is desirable or keen to learn.
• Organised, proactive and able to adapt to changing service needs.

Responsibilities

• Attend County Hall at least 1 day per week for on-site activities.
• Support recruitment, onboarding and induction processes.
• Serve as a point of contact for day-to-day business support queries.
• Coordinate meetings, bookings, rotas and distribution lists.
• Maintain guidance, Teams and SharePoint information; keep resources up to date.
• Collate service updates and information to support service operations.
• Assist with shared mailboxes, archiving and Zoho requests.
• Support invoicing, Unit 4 and the AL tracker processes.
• Develop knowledge of key systems and act as a SystmOne trainer/ICT champion.
• Coordinate interpreter requirements where needed.

Skills

Teams/Outlook

CoPilot

Calendars

Microsoft Edge

Excel

Word

Communication

Note taking

Planning workload

Problem solving

Calm under pressure

Prioritisation

Tools

SharePoint

Zoho

Unit 4

SystmOne

Job description

Service Support Officer - SECONDMENT OPPORTUNITY (Up to 12 Months)

INTERNAL ONLY (Devon County Council Employees Only)

Please note

Before applying for this secondment, you should have confirmation and agreement from your line manager that they are happy for you to apply.

Are you looking for an opportunity to develop your skills, broaden your experience and make a difference?

We have an exciting internal secondment opportunity within the PHN Specialist Business Support Team. We’re looking for someone with a positive and enthusiastic approach who enjoys learning, is proactive, and is keen to support colleagues. If you enjoy working as part of a flexible and supportive team and are looking for an opportunity to learn, grow and take on new challenges, we’d love to hear from you.

What skills & qualities we need from you?

• Confidence in using a laptop (TEAMS/Outlook/CoPilot/Calendars/Microsoft Edge/Excel/Word). Some training will be provided.
• Positive & enthusiastic attitude towards learning and supporting your colleagues.
• Sense of humour.
• Some experience of note taking/minute taking (typed) at meetings or willingness to learn the task.
• Good communication skills & the ability to build good working relationships.
• Ability to plan workload for the day and be adaptable when service needs might change.
• Ability to think on your feet and work with colleagues to resolve problems.
• Remain calm and resilient under pressure.
• Ability to manage priorities and work at pace when needed.

What key tasks/responsibilities will the role involve

As a Service Support Officer within the PHN Specialist Business Support Team, you will have a varied role providing practical and operational support to help the team work effectively.

Your responsibilities will include:

• Attending County Hall at least 1 day per week to support on site activities as required.
• Supporting recruitment, onboarding and induction.
• Acting as a key point of contact for day-to-day business support queries, including providing support when the Business Support Team Leader is unavailable.
• Coordinating administrative activities such as meeting agendas and bookings, room bookings, rotas, ordering and distribution list updates.
• Reviewing and maintaining guidance, Teams and SharePoint information, helping to ensure resources remain organised and up to date.
• Collating service updates, information and figures to support the effective running of the service.
• Supporting the management of shared mailboxes, archiving and outstanding Zoho requests, including identifying recurring themes or patterns.
• Supporting processes relating to invoicing, Unit 4 and the AL tracker.
• Developing your knowledge of key systems and acting as a SystmOne trainer/ICT champion, providing practical support to colleagues.
• Supporting the coordination of interpreter requirements where needed.

We are looking for someone who is organised, proactive and confident using digital systems, with good attention to detail and the ability to manage a varied workload. You will enjoy working collaboratively, solving problems and providing a responsive and helpful service to colleagues.

This is a great opportunity to join the PHN Specialist Business Support Team and take on a varied role where you can develop your knowledge, build relationships across the service and make a real contribution to the smooth running of our day-to-day operations.

Part of the application will include you having to type a supporting statement. It is Important that you read the job description and person specification when typing your supporting statement and provide examples to show how you can demonstrate your skills and qualities.

The supporting statement will form a VITAL part of the selection process.

Interviews will be held in person at County Hall, Exeter.

Interview Date: To be confirmed - w/c 16th & 23rd November 2026

If you would like to find out more about the role above please feel free to contact the following colleagues for an informal discussion before applying

Name: Rebecca Stacey
Telephone number: 01392 381789 or via TEAMS

Or

Name: Jasmine Woolley
Telephone number: 01392 382779 or via TEAMS

Or

Name: Rebecca Cooper
Telephone number: 01392 380426 or via TEAMS

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our .
• For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see
• - The Council offers flexible working arrangements in terms of when and where people work hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the .