Systems and User Support Administrative Assistant

The University of Manchester; Manchester; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading university in Manchester is seeking a Systems and User Support Administrative Assistant to support its Medicine programme. This role involves managing the 1Med system, assisting users, and collaborating with colleagues to enhance the system. The ideal candidate will have experience in client support, strong communication skills, and a detail-oriented approach. Flexible working arrangements are available, and applications from all community sections are encouraged.

Benefits

Market-leading pension scheme

Health and wellbeing services

Generous annual leave entitlement

Discounts at various retailers

Qualifications

• Experience in client support or helpdesk roles.
• Strong problem-solving skills.
• Excellent communication skills.

Responsibilities

• Ensure system availability and manage user accounts.
• Handle system issues and document requests.
• Collaborate with colleagues to improve system enhancements.

Skills

Problem Solving

Communication

IT Systems

Microsoft 365

Job description

Systems and User Support Administrative Assistant

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Role Overview

The Systems & User Support Administrative Assistant is vital in supporting the Medicine programme, serving approximately 2,600 students. The role involves managing the 1Med system, a key virtual learning environment (VLE) used by students, staff, and clinical tutors.

Responsibilities

• Ensure system availability, manage user accounts, and support users through training and assistance.
• Handle system issues, document requests, and escalate problems when necessary.
• Assist in producing and updating system documentation and content.
• Collaborate with university and NHS colleagues to improve and implement system enhancements.

Candidate Profile

• Experience in client support or helpdesk roles, with strong problem-solving skills.
• Excellent communication skills and proficiency with IT systems and Microsoft 365.
• Detail-oriented, well-organized, and capable of managing multiple priorities.
• Proactive, adaptable, and committed to the university's values of diversity, sustainability, and social responsibility.

Benefits

• Market-leading pension scheme
• Health and wellbeing services, including Employee Assistance Programme
• Generous annual leave entitlement plus bank holidays and Christmas closure
• Discounts at various retailers

Additional Information

Flexible and hybrid working arrangements considered. Applications from all community sections are welcome. Please direct recruitment agency inquiries to [e-mail]. For technical support, visit this link.

Contact Details

Enquiries about the vacancy: Reinis Jones at [e-mail]
General enquiries: [e-mail]

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Higher Education