Systems Administrator — Data, Automation & Process Improvement

Safer Hand Solutions; Stafford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday + bank holidays

Company pension

Company sick pay scheme

Mental health initiatives

Regular social events

Job summary

Safer Hand Solutions in Staffordshire is seeking a Systems Administrator to join its Commercial team. The role focuses on supporting internal systems, producing performance reports, managing client onboarding, and driving automation and continuous improvement.

You will work closely with senior colleagues and external software providers to ensure systems remain efficient, compliant, and aligned with business objectives, while developing documentation and user guides.

Qualifications

• Minimum 12 months' experience in an administration, systems administration, data administration or similar role.
• Strong Microsoft Office and system skills.
• Excellent attention to detail and organisational ability.
• Analytical mindset with strong problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Confident communicator with the ability to engage stakeholders at all levels.
• Experience of process improvement, reporting or system support would be advantageous.

Responsibilities

• Produce and maintain performance and statistics reports.
• Manage user accounts across internal and external systems.
• Support client onboarding and attend implementation meetings.
• Investigate and resolve system, upload, payment and file-related issues.
• Maintain and monitor shared system inboxes and service level agreements.
• Carry out system audits, data cleansing and process improvements.
• Support automation projects and digital transformation initiatives.
• Evaluate system workflows and recommend efficiencies.
• Create process documentation, training materials and user guides.
• Liaise with software providers regarding updates and enhancements.
• Support the implementation of new technologies and business systems.
• Become a subject matter expert on internal system functionality and configuration.

Skills

MS Office

Data reporting

System administration

Stakeholder communication

Process improvement

Analytical mindset

Tools

CRM systems

Automation tools

Job description

Safer Hand Solutions in Staffordshire is seeking a Systems Administrator to join its Commercial team. The role focuses on supporting internal systems, producing performance reports, managing client onboarding, and driving automation and continuous improvement.

You will work closely with senior colleagues and external software providers to ensure systems remain efficient, compliant, and aligned with business objectives, while developing documentation and user guides.