System Owner

Benifex; Southampton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work setup

25 days holiday + bank holidays

Birthday off

Wellbeing days (2 half days)

Job summary

Benifex is seeking a System Owner within the Employee Technology team to manage system inventory, drive lifecycle processes, and guide teams on best practices. You will own integrations, configurations, and the Atlassian suite across the organisation to maximise efficiency.

You will collaborate with stakeholders and other System Owners to shape workflows and enable colleagues to deliver high-quality work. A strong background in Jira/JSM, Confluence, and systems thinking is essential.

Qualifications

• Proven experience leading projects from requirement gathering to system configuration.
• Advanced knowledge of Atlassian products, particularly Jira Service Management (JSM), Confluence and Jira.
• Hands-on experience as a system administrator for Atlassian products, including Jira, Confluence, and JSM.

Responsibilities

• Support various departments to ensure their system needs are met.
• Own and develop our system inventory and lifecycle management.
• Provide expert guidance on system-related matters.
• Help teams optimise their efficiency using the right systems and processes.
• Balance individual and team system requirements with company-wide operational, security, and data protection needs.
• Drive automation and integrations to reduce manual processes.
• Act as a trusted advisor to system stakeholders.
• Lead and develop internal system processes.
• Take product ownership of the Atlassian suite, ensuring best-in-class usage.

Skills

Project leadership

Atlassian expertise

System administration

Systems thinking

English fluency

Tools

Jira

Confluence

Jira Service Management

Job description

Who are Benifex?

We are a fast‑moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Salary: £40,000-55,000
• Impact: This role will play a key part in bringing together systems across our businesses and ensuring they’re optimised.
• Ownership: You’ll be owning projects from start to finish - not just taking instruction but proactively identifying areas to improve and pursuing them yourself.
• Autonomy: You will be working independently to find ways to continue improving the systems all of Benifex use on a daily basis, enabling your own colleagues to continue to deliver great work.
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require people to be based in the UK for this position.

Great benefits:

• £40,000-55,000
• Flexible work – choose a working setup that works for you, our only ask is to see you once a quarter in the office and you must be based in the UK
• 25 days holiday plus your local bank holidays
• Your birthday off
• Two half day wellbeing days
• Healthcare cash plan to cover the costs of day to day healthcare
• Employee Assistance Plan 24/7 365 support
• Income Protection (75%) and life assurance (4x salary)
• Pension scheme
• Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
• £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

As a System Owner at Benifex, you will be part of our Employee Technology team, sharing overall responsibility for our internal systems alongside a colleague. Your primary mission is to maintain control over our system inventory, oversee the acquisition process for new systems, and manage integrations and lifecycle processes. You will also play a key role in shaping strategic questions related to processes and workflows.

A crucial aspect of this role is ensuring that we maximise the value of our systems by guiding teams and individuals on best practices. You will work closely with stakeholders across the company, helping them leverage our internal systems efficiently, assisting with system configurations, and optimising their workflows.

Additionally, together with our other System Owner, you will take full product ownership of the Atlassian suite, ensuring best‑in‑class usage across the organisation. This includes optimising Jira, Confluence, and JSM configurations, driving adoption, and ensuring teams leverage these tools effectively to enhance workflows and collaboration.

Responsibilities

• Support various departments to ensure their system needs are met.
• Own and develop our system inventory and lifecycle management.
• Provide expert guidance on system‑related matters.
• Help teams optimise their efficiency using the right systems and processes.
• Balance individual and team system requirements with company‑wide operational, security, and data protection needs.
• Drive automation and integrations to reduce manual processes.
• Act as a trusted advisor to system stakeholders.
• Lead and develop internal system processes.
• Take product ownership of the Atlassian suite, ensuring best‑in‑class usage.

What are we looking for?

• Proven experience leading projects from requirement gathering to system configuration, with a strong sense of self‑leadership.
• Advanced knowledge of Atlassian products, particularly Jira Service Management (JSM), Confluence and Jira.
• Hands‑on experience as a system administrator for Atlassian products, including Jira, Confluence, and JSM. This includes creating Confluence spaces, building support portals in JSM, and configuring projects in Jira and JSM.
• Strong technical understanding of systems, integrations, and associated challenges.
• Fluency in English, both written and spoken.

Nice‑to‑have experience:

• Experience with API integrations.
• Familiarity with integration platforms.
• Experience in group‑wide roles.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.