Solution Consultant

Benifex Limited; Southampton; Hybrid; GBP 42,000 - 63,000; Full time

Benefits offered by this job

Flexible work

25 days holiday

Your birthday off

Wellbeing days

Healthcare cash plan

Employee Assistance Plan

Pension scheme

Benifex card allowance

Job summary

Benifex Limited is seeking a Solution Consultant to bridge customers and internal technical teams, delivering employee benefits portal implementations across UK&I and international markets. You will translate requirements into best-practice designs, own your solutions end-to-end, and present technical concepts to diverse stakeholders.

You will thrive in a proactive, problem-solving role, build trusted relationships with customers and brokers, and contribute to our growing benefits technology

Qualifications

• Experience in a customer-facing, requirements-gathering role within a project delivery environment.
• Proven ability to manage multiple customer projects simultaneously.
• Experience on system integration projects, ideally HR or payroll integrations.
• Strong ownership mindset with high accountability.
• Excellent communication skills for varied audiences.

Responsibilities

• Lead collaboration with customers, brokers and benefit providers across UK&I and international markets.
• Gather, document and analyse customer requirements and produce detailed solution designs.
• Partner with technical colleagues to design feasible, scalable solutions meeting goals.
• Identify risks early and design robust end-to-end processes and workflows.
• Deliver solutions focused on user experience for employees and administrators.
• Build and maintain trusted advisor relationships with key stakeholders.
• Act as subject matter expert on benefits and Benifex solutions for internal teams.
• Support product development with customer and market insights.
• Represent Benifex as a solution expert in sales meetings when required.
• Contribute to best-practice libraries, processes and implementation standards.

Skills

Customer-facing

Requirements gathering

Project delivery

Systems integration

stakeholder management

Tools

HR/Payroll integrations

Job description

Who is Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply?

• Impact: You'll play a pivotal role in shaping best‑practice employee benefits solutions for customers around the world
• Rewarding: Work on complex, varied implementation projects across UK&I and international markets, keeping your work challenging and rewarding
• Growth: Build deep expertise in benefits technology, integrations and the global benefits landscape, with clear opportunities to grow at different seniority levels
• Ownership: Be trusted to own your solutions end‑to‑end, acting as a key advisor to customers, brokers and benefit providers
• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

*Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position.

Great benefits

• Flexible work – choose a working setup that works for you
• 25 days holiday plus your local bank holidays
• Your birthday off
• Two half day wellbeing days
• Healthcare cash plan to cover the costs of day to day healthcare
• Employee Assistance Plan 24/7 365 support
• Income Protection (75%) and life assurance (4x salary)
• Pension scheme
• £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role overview

As a Solution Consultant at Benifex, you’ll act as the vital bridge between our customers and our internal technical teams, ensuring successful delivery of employee benefits portal implementations. Working across customers of varying size and complexity, you’ll gather and translate requirements into high-quality, best‑practice solutions that deliver an excellent user experience. You’ll take ownership of your designs, confidently explaining technical concepts to non‑technical stakeholders while collaborating closely with technical experts. This role suits a proactive, solution‑oriented consultant who enjoys problem‑solving, building relationships and making a real impact on customer outcomes.

Responsibilities

• Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets
• Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices
• Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology
• Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows
• Deliver solutions with a strong focus on user experience for both employees and customer administrators
• Build and maintain trusted advisor relationships with key customer stakeholders
• Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams
• Support product development initiatives with customer and market insights
• Represent Benifex as a solution expert in sales meetings when required
• Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards
• Share knowledge and act as a role model within the consulting community, supporting the development of others
• Continuously research and expand your understanding of the global benefits landscape

What we are looking for

We are looking for solution consultants on varying levels.

• Experience in a customer‑facing, requirements‑gathering role within a project delivery environment
• Proven ability to deliver multiple customer projects simultaneously
• Experience working on system integration projects, ideally HR or Payroll integrations
• Strong ownership mindset with a completer‑finisher approach and high accountability
• Evidence of proactively driving improvements and constructively challenging the status quo
• Excellent communication skills, with the ability to explain complex or technical concepts to varied audiences
• Confidence in navigating difficult conversations with empathy and fairness
• A collaborative team player with a solution‑oriented, problem‑solving mindset
• Comfortable working with technology and logical process design

Bonus points for:

• Experience in the benefits/HR/ technology/payroll industry in a consulting or implementation role

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

• Initial interview with the Talent team.
• Interview and Presentation with the hiring manager.
• Final interview with a senior team member/director.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.