Switchboard Operator

Adecco; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading public sector client as a Switchboard Operator in Stoke-on-Trent. This full-time temporary role requires excellent communication and multitasking abilities, with responsibilities including customer support and record management. The position offers comprehensive training and a dynamic work environment focused on public service.

Benefits

Candidate of the month

Perks at Work discount vouchers

24/7 support programme

Qualifications

• Exceptional communication skills, both verbal and written.
• Ability to multitask and navigate computer systems efficiently.
• Strong problem-solving skills.
• Excellent attention to detail and accuracy.
• Adaptable and open to learning new systems.

Responsibilities

• Answering incoming calls promptly and professionally.
• Providing accurate information regarding services and policies.
• Documenting and updating records in an organized manner.
• Maintaining a friendly rapport with customers.
• Collaborating with team members to resolve issues.

Skills

Communication skills

Computer skills

Problem-solving

Attention to detail

Multitasking

Job description

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Join our public sector client as a Switchboard Operator! We are looking for a professional, reliable and flexible individual that is passionate about providing exceptional service. You will possess excellent communication and computer skills and the ability to thrive in a fast-paced environment, whilst supporting the general public.

• Temporary ongoing role with full-time working hours. Working on a shift rota 5 over 7 days, including some weekends.
• Shifts are - 6AM-2PM, 8:30AM-4:30PM, 9AM-5PM, 10AM-6PM, 1:30PM-9:30PM AND 2PM-10PM.
• Hourly rate between £11.44PH and £20.94PH

Key Responsibilities:

• Answer incoming external and internal calls promptly and professionally, addressing patient, colleague and customer's inquiries and concerns
• Provide accurate and relevant information regarding services, policies, and procedures
• Document and update records in an organised manner
• Maintain a positive and friendly rapport with customers, ensuring a high level of customer satisfaction
• Collaborate with team members to resolve complex customer issues efficiently

Requirements:

• Exceptional communication skills, both verbal and written
• Ability to multitask and navigate computer systems efficiently
• Strong problem-solving skills and ability to think quickly on your feet
• Excellent attention to detail and accuracy in documentation
• Adaptable and open to learning new systems and technologies
• Previous call centre experience is preferred but not required

Why work with our client:

• Join a welcoming and inclusive team that values collaboration and teamwork
• Take part in comprehensive training programmes to enhance your skills and knowledge
• Experience a fast-paced and lively work environment that keeps you engaged
• Opportunity to make a difference and positively impact people's lives through public service

Why Adecco:-

Candidate of the month

Perks at Work discount vouchers and collect points to spend

Support programme with 24/7 helpline

Don't miss out on this exciting opportunity to join our client's team as a Call Centre Assistant! Apply now and embark on a rewarding career journey with their dynamic and customer-focused organisation.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.