Switchboard Operator

Adecco; Greater Lincolnshire; On-site; GBP 17,000 - 21,000; Part time

Job summary

Adecco are pleased to be recruiting for Switchboard Operator's to work within the Lincolnshire Police Force in Nettleham, Lincoln. If you have a passion for customer service and are looking for a role that supports your community, this opportunity is for you!

As a Switchboard Operator you will be the first contact for callers, answering phone calls and emails, guiding inquiries to the right departments, and maintaining accurate information.

Qualifications

• NVQ Level 2 in Customer Care or equivalent experience in a customer service environment.
• Proven experience dealing with telephone inquiries and handling various customer emotions.
• Proficiency in Microsoft Office and Windows-based software.

Responsibilities

• Answer phone calls and emails promptly, connecting them to the appropriate departments efficiently.
• Identify service calls and screen out non-policing matters, directing inquiries to relevant partner agencies.
• Treat every caller with respect, courtesy, and warmth, obtaining accurate information swiftly.
• Use problem-solving skills to resolve queries and provide quality assistance.
• Complete administrative tasks in line with established procedures.
• Maintain a comprehensive database of personnel and departments to ensure seamless communication.
• Report any faults in the telephone system to keep it functioning effectively.
• Participate in special events and adapt to the demands of the role outside the control room, such as during major incidents or conferences.

Skills

Verbal communication

Written communication

Listening

Questioning

Education

NVQ Level 2 in Customer Care

Tools

Microsoft Office

Windows OS

Job description

Adecco are pleased to be recruiting for Switchboard Operator's to work within the Lincolnshire Police Force

Are you ready to take the lead as the first point of contact for a vital organisation in law enforcement? Our client is seeking a dynamic Switchboard Operator to join their team in Nettleham, Lincoln. If you have a passion for customer service and are looking for a role that supports your community, this opportunity is for you!

What We Offer:

Contract Type: Temporary ongoing until at least March 2027 with possible extension
Hourly Rate: 12.83 per hour + Shift Allowance & Weekend Working
Working Pattern: Both full and part time opportunities are available, hours to include weekend working between 08:00 and 20:00

Position Overview:

As a Switchboard Operator, you will play a critical role in ensuring that all inbound contacts from the public are handled with professionalism and care. You'll be the friendly voice that guides callers to the right destination and provides them with the support they need.

What You’ll Do:

• Answer phone calls and emails promptly, connecting them to the appropriate departments efficiently.
• Identify service calls and screen out non-policing matters, directing inquiries to relevant partner agencies.
• Treat every caller with respect, courtesy, and warmth, obtaining accurate information swiftly.
• Use problem-solving skills to resolve queries and provide quality assistance.
• Complete administrative tasks in line with established procedures.
• Maintain a comprehensive database of personnel and departments to ensure seamless communication.
• Report any faults in the telephone system to keep it functioning effectively.
• Participate in special events and adapt to the demands of the role outside the control room, such as during major incidents or conferences.

Core Requirements:

Qualifications:

NVQ Level 2 in Customer Care or equivalent experience in a customer service environment (Essential).

Experience:

Proven experience dealing with telephone inquiries and handling various customer emotions (Essential).

Skills:

• - Effective verbal and written communication.
• - Excellent listening and questioning techniques to gather relevant information.

Knowledge:

Proficiency in Microsoft Office and Windows-based software (Essential).

Social Skills:

Demonstrate tact, diplomacy, and the ability to build strong relationships both internally and externally.

Motivation:

Treat everyone with dignity and respect, using your initiative to work independently.

Join our client in their mission to provide high-quality service to the community. You'll be part of a dedicated team that values diversity, equality, and the welfare of vulnerable individuals.

Our client is an equal opportunity employer and promotes a diverse and inclusive workplace.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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