Switchboard Operator

Chartwells Independent; Guildford; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Travel discounts

Cinema discounts

Pension scheme

Career development programs

Wellness and fitness classes

Discounts on groceries

Digital GP and healthcare benefits

Rewards and recognition

Family discounts

Job summary

Medirest, part of Compass Group UK&I, is recruiting a Switchboard Operator to ensure smooth healthcare operations. The role requires handling calls and emails, updating information, and recording incidents with confidentiality. You will represent the organisation professionally while responding to stakeholder queries.

We value customer service, accuracy, and teamwork, and offer a comprehensive benefits package, with opportunities for career progression within Medirest and Compass Group UK&I.

Qualifications

• Excellent telephone manner and ability to handle confidential information
• Strong organisational and prioritisation skills
• Ability to work under pressure and in a team
• Proficient with MS Office suite

Responsibilities

• Sort and dispatch calls and emails to relevant department accurately and promptly
• Update and amend information when changes occur
• Record accurate times and dates of incidents and complaints
• Resolve stakeholder queries professionally to represent the organisation

Skills

Telephone etiquette

Confidentiality

Organisation

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

We're currently recruiting a dedicated Switchboard Operator to help ensure the smooth running of the operations in Healthcare.

As a Switchboard Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with acompany that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Healthcare? Here's what you need to know before applying:

Your key responsibilities will include:

• Sort and dispatch calls and e-mails to the relevant department accurately within a timely manner
• Update and amend information when changes occur
• Ability to record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement.
• Resolve stakeholder queries competently and enthusiastically to represent our organisation in a professional light

Our ideal Switchboard Operator will:

• Previous experience in this role/similar position is essential
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
• Exceptional organisation skills withthe ability to prioritise to meet deadlines.
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
• Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2807/85655001/52602078/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!