Switchboard Control Operator

Chesterfield Royal Hospital NHS Foundation Trust; Chesterfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare facility in Chesterfield is seeking a Switchboard Control Operator on a zero hours contract. The role requires excellent communication skills and the ability to remain calm under pressure, as you will serve as the first point of contact for the public and handle emergency calls. The position offers flexible working hours as you will cover for sickness and holidays. Candidates should have GCSE education or equivalent and be capable of managing a busy work environment.

Qualifications

• Must have excellent verbal communication skills.
• Ability to remain calm in stressful situations.
• Experience in switchboard or call center preferred.

Responsibilities

• Provide a consistent Switchboard service.
• Respond to emergency calls and alarms.
• Work independently and as part of a team.

Skills

Ability to multi-task

Attention to accuracy and detail

Resilience under pressure

Clarity of Speech

Education

Educated to GCSE standard or equivalent

Tools

Basic IT Skills

Job description

Go back Chesterfield Royal Hospital NHS Foundation Trust

Switchboard Control Operator

DSFS are looking to appoint a Switchboard Control Operator on a zero hours bank working arrangement to join our team based at the Chesterfield Royal Hospital. As the post is often the first point of contact with the general public you must be aware of the importance of delivering a high quality, efficient service and to be able to demonstrate excellent verbal communication skills.

The hours can vary as this post is a zero hours contract (we provide 24 hour cover.) You will be required to cover for holidays ,sickness and other leave, sometimes at short notice, therefore flexibility is an essential requirement of the post as we provide this important service over 7 days a week 365 days a year.

Bank Switchboard Operator 8.30am-4.00pm

The closing date is 31 December 2025

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Main duties of the job

Unlike other Switchboard posts, this role also provides an essential response service for emergency calls, fire alarms and unplanned occurrences and therefore we are looking to recruit a person who is able to work in a calm and competent manner in a sometimes stressful and seemingly chaotic environment whilst continuing to provide a consistent Switchboard service.

You must be educated to GCSE standard (or equivalent) and be comfortable working autonomously and as part of a team.

A comprehensive training period (with weekly assessments) covering all aspects of the post and shift patterns will be undertaken to ensure full capability of the Switchboard and Trust Policy and Procedure before the successful candidate will be allowed to work alone out of hours .

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Job responsibilities

Please see the attached Job Description and Person Specification for more details of this exciting role.

Person Specification

Qualifications and Training

• Educated to GCSE standard or equivalent
• Basic IT Skills

Experience

• Able to prioritise workload
• Able to perform effectively in a busy and noisy working environment
• Able to perform effectively in a solitary environment when working out of hours
• Able to deal with difficult and aggressive customers
• Able to derive relevant information from callers
• Able to work as part of a team
• Switchboard or call centre experience
• NHS experience

Skills and Knowledge

• Able to multi task and remain calm whilst under pressure
• Resilience - particularly with reference to unplanned occurrences
• Able to use initiative
• Attention to accuracy and detail

Personal Attributes

• Previous positions of responsibility
• Clarity of Speech
• Ability to communicate at all levels
• Self-motivated
• Adaptability to meet the needs of the service
• Experience of working unsocial hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chesterfield Royal Hospital NHS Foundation Trust