Switchboard Call Handler

Betsi Cadwaladr University Health Board

Rhyl

On-site

GBP 18,000 - 24,000

Full time

9 hours ago

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Job summary

The Informatics Department has an opportunity for a Call Receptionist/Switchboard Operator in Day and Night and Day Shifts at Ysbyty Glan Clwyd. The role supports a 24/7 switchboard service across North Wales.

Welsh language ability is essential, with duties including paging, call routing, and maintaining records. Applicants should be able to work across day and night shifts and follow operational procedures in a high-pressured hospital environment.

Qualifications

Welsh language essential for this post.
Experience in switchboard/ paging operations is preferred.
Customer service skills and the ability to work as part of a team are required.

Responsibilities

Operate the switchboard and bleep paging devices; direct calls to departments.
Maintain accurate call logs and ensure 24/7 coverage through day and night shifts.
Follow site procedures and safety rules during emergency situations.

Skills

Welsh language

Switchboard handling

Customer service

Teamwork

Tools

Internal paging system

Site-specific information system

Job description

Job Overview

This post is fixed term/secondment for 12months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Job Overview

The Informatics Department has an opportunity for a Call Receptionist/Switchboard Operator in Day and Night and Day Shifts. The position is for Ysbyty Glan Clwyd.

To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.

Out of hours, use a computer to find patients who have been admitted using the site specific system. Operate the internal paging system to contact staff for both internal and external calls.

The ability to speak Welsh is essential for this post

Main duties of the job

Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action. Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures. Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria