Swimming Pool Assistant Manager

Butlins; East Ferry; On-site; GBP 25,000 - 32,000; Full time

Job summary

Butlins Splash is seeking an Assistant Manager to help run the resort pool and water facilities. You will lead frontline staff, maintain safety and cleanliness, and deliver high-quality guest experiences aligned with brand standards.

The role requires supervision of lifeguards, coordination of shift patterns, and ensuring compliance with PSOP and health & safety regulations. A proactive, guest-focused leader with strong communication is essential.

Qualifications

• NPLQ or equivalent lifeguard qualification required.
• Experience in a leisure/pool environment preferred.
• Experience supervising or leading a team.
• Strong understanding of pool safety and operations.
• Good communication and organisational skills.
• Ability to work shifts including evenings and weekends.
• Confident decision-maker in fast-paced environments.
• Safety-first mindset and proactive approach.
• Visible and supportive leader with a calm under pressure demeanor.
• Guest-focused and a team player.

Responsibilities

• Support daily operation of pool and water feature areas.
• Ensure lifeguard and team coverage across operating hours.
• Plan rotas in line with occupancy and demand.
• Maintain poolside cleanliness, water quality and presentation.
• Respond quickly to operational issues to minimise disruption.
• Support delivery of poolside activities and guest experiences.
• Supervise lifeguards and pool team on shift; provide coaching.

Skills

NPLQ Lifeguard

Pool Environment

Team Leadership

Safety Compliance

Communication Skills

Shift Work

Guest Focus

Attention to Detail

Job description

The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. The Splash Assistant Manager leads the frontline team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations.

Key Responsibilities

Operational Management

• Support the daily operation of all pool and water feature areas.
• Ensure adequate lifeguard and team coverage across all operating hours.
• Assist in planning rotas aligned to occupancy and demand.
• Monitor poolside standards including cleanliness, water quality and presentation.
• Respond quickly to operational issues to minimise disruption.
• Support delivery of poolside activities, sessions and guest experiences.

Health, Safety & Compliance

• Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation.
• Carry out and review risk assessments and safe systems of work.
• Monitor water testing regimes and ensure records are maintained.
• Support emergency response procedures and incident management.
• Ensure all team members hold valid qualifications and training.
• Support audits, inspections and compliance checks.

Team Leadership

• Supervise and support lifeguards and pool team members on shift.
• Provide coaching, training and performance feedback.
• Support recruitment, onboarding and ongoing training.
• Manage shift briefings and ensure clear communication.
• Address day-to-day people issues and elevate where required.
• Promote a positive, inclusive and safety-first culture.

Guest Experience

• Ensure a welcoming, safe and enjoyable environment for all guests.
• Support delivery of poolside activities and resort programming.
• Handle guest queries and complaints professionally.
• Monitor guest feedback and support improvements.
• Ensure accessibility and inclusion standards are met.

Administration & Planning

• Support stock control for pool chemicals, equipment and uniforms.
• Assist with budgets and cost control.
• Maintain accurate records for training, incidents and compliance.
• Support maintenance planning with facilities teams.
• Deputise for the Pool Manager when required.

Skills, Knowledge & Expertise

• NPLQ (or equivalent lifeguard qualification)
• Experience in a leisure or pool environment
• Experience supervising or leading a team
• Strong understanding of pool safety and operations
• Good communication and organisational skills
• Ability to work shifts including evenings/weekends
• Confident decision-making in fast-paced environments
• Safety-first mindset
• Visible and supportive leader
• Calm under pressure
• Guest-focused
• Team player
• Attention to detail
• Proactive and organised