SWEDISH CARELINE ADVISOR

Team Jobs - Commercial; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

TeamJobs are recruiting for a fluent Swedish-speaking Careline Advisor to join a busy customer care team supporting a well-known international food and nutrition brand based in Canary Wharf, London. This is a customer-focused role where you'll be the first point of contact for Nordic consumers, handling product queries and complaints, recording details, and resolving issues with empathy and accuracy.

The role requires Swedish fluency, strong English, and a personable approach, with training

Qualifications

• Fluent written and spoken Swedish.
• Strong written and spoken English.
• Previous customer service or customer care experience.
• Empathetic communication and good interpersonal skills.

Responsibilities

• Respond to customer queries and complaints in Swedish and English.
• Provide support for Swedish Nordic market on food and nutrition products.
• Own queries and follow through to resolution.
• Record accurate data in internal systems.
• Collaborate with colleagues and specialist teams to resolve complex queries.
• Follow customer care, quality and data protection processes.
• Aim for customer satisfaction, quality, productivity and accuracy targets.
• Build product knowledge through training.

Skills

Fluent Swedish

Excellent communication

Customer service experience

Empathetic service

Attention to detail

Own queries through resolution

Tools

Microsoft Office

Google Workspace

Job description

Careline Advisor - Swedish Speaker

Location: Canary Wharf, London

Salary: Competitive

Job Type: Full-Time | Permanent

TeamJobs are recruiting for a fluent Swedish-speaking Careline Advisor to join a busy customer care team supporting a well-known international food and nutrition brand.

This is a customer-focused role where you'll be the first point of contact for consumers across the Nordic market, helping with product queries, complaints and general support.

You'll be speaking with customers across different contact channels, taking ownership of their queries and making sure they receive a friendly, empathetic and professional service from start to finish.

What you'll be doing

• Responding to customer queries and complaints in Swedish and English
• Supporting consumers with questions relating to a range of food and nutrition products
• Taking ownership of customer queries and following them through to resolution
• Providing clear, helpful and empathetic responses across different communication channels
• Recording accurate customer and case information on internal systems
• Working closely with colleagues and specialist teams to resolve more complex queries
• Following established customer care, quality and data protection processes
• Working towards agreed customer satisfaction, quality, productivity and accuracy targets
• Building your product knowledge through ongoing training and development

What we're looking for

We're looking for someone who genuinely enjoys helping people and can communicate confidently and empathetically with a wide range of customers.

You'll need:

• Fluent written and spoken Swedish
• Strong written and spoken English
• Previous customer service or customer care experience
• Excellent communication and interpersonal skills
• A calm, friendly and empathetic approach when dealing with customers
• Good attention to detail and accurate data entry skills
• The ability to take ownership of queries and see them through to completion
• Good IT skills, including Microsoft Office and Google Workspace
• Strong typing and computer skills
• The flexibility to work different shifts when required
• A positive attitude and the ability to work well as part of a team
• Experience within the food, nutrition or consumer goods sector would be beneficial, as would previous CRM experience.

Working hours

The client-facing service operates Monday to Friday, 8am-4:30pm. However, the wider contracted hours are 8am-8pm, Monday to Sunday, so you will need to be comfortable working some evenings and weekends when required.

Training & development

You'll receive full training when you join, covering the products, systems, customer care processes and everything you need to get started confidently.

There is also ongoing training and development available, with opportunities to take on additional responsibilities and progress within the team as you build your experience.