Survey Operations Specialist

Everywhen; Dorchester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Additional leave

Company pension

Health & wellbeing programme

Cycle to work scheme

Free parking

Job summary

Everywhen is seeking an organised and detail orientated Surveys Coordinator to join our team on a permanent basis. This is a full-time role, working 35-40 hours per week, Monday to Friday, based at our head office in Poundbury.

After training, you will have the opportunity to work on a hybrid basis between the office and home. As a Surveys Coordinator, you'll provide essential administrative support, input and maintain data on our in-house IT systems, and help ensure the business runs

Qualifications

• Excellent IT and keyboard skills.
• Fantastic organisational skills.
• Great attention to detail.
• High levels of self-motivation.
• Brilliant communication skills.
• The ability to multi task.

Responsibilities

• Allocate survey work based on workload, skills, location, and client requirements.
• Validate survey requests and ensure accuracy of information received.
• Issue reports in line with client instructions and company procedures.
• Complete Risk Quality (RQ) checks and manage reports through review processes.
• Maintain accurate records and databases.
• Monitor surveyor submissions and support workflow improvements.
• Resolve subcontractor queries efficiently and professionally.
• Support the maintenance and distribution of client procedures, instructions, and templates.
• Assist with the implementation of new processes and procedural updates.
• Run client verification reports and resolve any identified issues.
• Support the onboarding and training of new team members.
• Manage the client inbox and allocate new work as required.
• Assist with testing processes and systems for new client launches.
• Provide support through the technical helpdesk and email service.
• Prepare technical documents and reports using business systems.
• Ensure compliance with company policies, procedures, and governance standards.
• Meet individual performance targets and service standards.
• Effectively prioritise and manage workload.
• Support the wider team with additional duties as required.

Skills

IT skills

Organisational skills

Attention to detail

Self-motivation

Communication

Multitasking

Tools

In-house IT systems

Job description

Everywhen is seeking an organised and detail orientated Surveys Coordinator to join our team on a permanent basis. This is a full-time role, working 35-40 hours per week, Monday to Friday, based at our head office in Poundbury.

After training, you will have the opportunity to work on a hybrid basis between the office and home. As a Surveys Coordinator, you'll provide essential administrative support, input and maintain data on our in-house IT systems, and help ensure the business runs