Surveys Coordinator

RiskSTOP Group Ltd; Dorchester; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Additional leave

Casual dress

Company events

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

Life insurance

Referral programme

Sick pay

Job summary

RiskSTOP Group Ltd is hiring a Surveys Coordinator on a permanent basis. This full-time role offers 35-40 hours per week, Monday to Friday. Initially based at our head office in Poundbury, Dorchester, with future hybrid work between office and home after training.

You will provide essential administrative support, input and maintain data using our in-house IT systems, and contribute to a busy workload. Strong organisation, attention to detail and communication are essential.

Qualifications

• Excellent IT and keyboard skills.
• Fantastic organisational skills.
• Great attention to detail.
• High levels of self-motivation.
• Brilliant communication skills.
• The ability to multi task.

Responsibilities

• Allocate survey work based on workload, skills, location, and client requirements.
• Validate survey requests and ensure accuracy of information received.
• Issue reports in line with client instructions and company procedures.
• Complete Risk Quality (RQ) checks and manage reports through review processes.
• Maintain accurate records and databases.
• Monitor surveyor submissions and support workflow improvements.
• Resolve subcontractor queries efficiently and professionally.
• Support the onboarding and training of new team members.
• Run client verification reports and resolve any identified issues.
• Assist with testing processes and systems for new client launches.
• Provide support through the technical helpdesk and email service.
• Prepare technical documents and reports using business systems.

Skills

IT and keyboard skills

Organisational skills

Attention to detail

Self-motivation

Communication skills

Multi-tasking

Job description

We are looking for an organised and detail orientated Surveys Coordinator to join our team on a permanent basis. This is a full time role, working 35-40 hours per week, Monday to Friday.

This position is initially based at our head office in Poundbury. Once your training has been successfully completed, you will have the opportunity to work on a hybrid basis between our office and your home.

As a Surveys Coordinator, you'll provide essential administrative support, helping to ensure the business runs efficiently. Using our in-house IT systems, you will accurately input, maintain and organise data while supporting a busy and varied workload. This role is ideal for someone with excellent organisational skills, strong attention to detail and the ability to manage multiple tasks effectively.

Key Responsibilities

• Allocate survey work based on workload, skills, location, and client requirements.
• Validate survey requests and ensure accuracy of information received.
• Issue reports in line with client instructions and company procedures.
• Complete Risk Quality (RQ) checks and manage reports through review processes.
• Maintain accurate records and databases.
• Monitor surveyor submissions and support workflow improvements.
• Resolve subcontractor queries efficiently and professionally.
• Support the maintenance and distribution of client procedures, instructions, and templates.
• Assist with the implementation of new processes and procedural updates.
• Run client verification reports and resolve any identified issues.
• Support the onboarding and training of new team members.
• Manage the client inbox and allocate new work as required.
• Assist with testing processes and systems for new client launches.
• Provide support through the technical helpdesk and email service.
• Prepare technical documents and reports using business systems.
• Ensure compliance with company policies, procedures, and governance standards.
• Meet individual performance targets and service standards.
• Effectively prioritise and manage workload.
• Support the wider team with additional duties as required.

What You'll Need

• Excellent IT and keyboard skills
• Fantastic organisational skills
• Great attention to detail
• High levels of self-motivation
• Brilliant communication skills
• The ability to multi task

Benefits

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay

#AIB #RSG INDX2

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.