Surgical Admin Manager — Waiting Times Lead

Kingston Hospital; Kingston upon Thames; On-site; GBP 37,000 - 45,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a Band 5 Administration Manager for the General Surgery, Urology and Vascular teams. The role covers the full range of administrative duties, including line management of Patient Pathway Coordinators and supporting the Assistant Service Manager to ensure waiting times are met.

This fixed-term post is 12 months, full-time (37.5 hours per week) based at Kingston, with opportunities across hospital and community settings.

Qualifications

• Degree or equivalent level of knowledge, skills and experience in a relevant discipline.
• Business or Administrative qualification (e.g. NVQ) or demonstrable equivalent experience.
• Experience in health or local authority settings and relevant knowledge and skills.

Responsibilities

• Oversees the full range of administrative services within General Surgery, Urology and Vascular.
• Line manages Patient Pathway Coordinators and Assistants, with training and performance management.
• Supports the Assistant Operational Manager in meeting waiting-time standards (18-week targets).
• Monitors patient tracking, waiting lists and data quality for patient pathways.
• Prioritises and reallocates workloads to meet changing service demands and maintain staff cover.
• Manages annual leave, sickness, staff records and employee documentation.
• Ensures clinicians, managers and patients receive a high-quality, professional administrative service.

Skills

Workload management

Stakeholder comms

Data reporting

Education

Degree or equivalent qualification

Job description

Kingston and Richmond NHS Foundation Trust is seeking a Band 5 Administration Manager for the General Surgery, Urology and Vascular teams. The role covers the full range of administrative duties, including line management of Patient Pathway Coordinators and supporting the Assistant Service Manager to ensure waiting times are met.

This fixed-term post is 12 months, full-time (37.5 hours per week) based at Kingston, with opportunities across hospital and community settings.