B5 Administration Manager for General Surgery, Urology and Vascular

Kingston Hospital; Kingston upon Thames; Presencial; GBP 37 000 - 45 000; Tempo integral

Resumo da oferta

Kingston and Richmond NHS Foundation Trust is seeking a Band 5 Administration Manager for the General Surgery, Urology and Vascular teams. The role covers the full range of administrative duties, including line management of Patient Pathway Coordinators and supporting the Assistant Service Manager to ensure waiting times are met.

This fixed-term post is 12 months, full-time (37.5 hours per week) based at Kingston, with opportunities across hospital and community settings.

Qualificações

• Degree or equivalent level of knowledge, skills and experience in a relevant discipline.
• Business or Administrative qualification (e.g. NVQ) or demonstrable equivalent experience.
• Experience in health or local authority settings and relevant knowledge and skills.

Responsabilidades

• Oversees the full range of administrative services within General Surgery, Urology and Vascular.
• Line manages Patient Pathway Coordinators and Assistants, with training and performance management.
• Supports the Assistant Operational Manager in meeting waiting-time standards (18-week targets).
• Monitors patient tracking, waiting lists and data quality for patient pathways.
• Prioritises and reallocates workloads to meet changing service demands and maintain staff cover.
• Manages annual leave, sickness, staff records and employee documentation.
• Ensures clinicians, managers and patients receive a high-quality, professional administrative service.

Conhecimentos

Workload management

Stakeholder comms

Data reporting

Formação académica

Degree or equivalent qualification

Descrição da oferta de emprego

B5 Administration Manager for General Surgery, Urology and Vascular

Band 5

Main area General Surgery, Urology and Vascular Grade Band 5 Contract Fixed term: 12 months (None) Hours Full time - 37.5 hours per week (Monday - Friday 0900-1700) Job ref 396-8357342-DE-GV-Y

Site Kingston and Richmond NHS Foundation Trust Town Kingston upon Thames Salary £36,943 - £44,900 Pro rata, pa, incl. HCAS Salary period Yearly Closing 23/11/2026 23:59

Home, community, hospital

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

The post holder will be responsible for overseeing the full range of administration duties relating to the Patient Pathway coordinators, including line management of direct reports and ensuring all HR policies and procedures are applied equally to all staff within department. The
post holder will support the Assistant Service Manager in the delivery of safe and effective clinical services within the service line, ensuring the delivery of waiting list and waiting target times are met and objectives are delivered as appropriate.

12 Month Fixed Term Contract (endingFriday 4th December 2027)

Main duties of the job

• Oversees the day-to-day delivery of administrative services within the General Surgery & Urology Department.
• Line manages Patient Pathway Coordinators and Patient Pathway Assistants, including training, appraisals, performance management and staff development.
• Supports the Assistant Operational Manager in meeting waiting-time standards, including the 18-week target.
• Monitors patient tracking lists, waiting lists and data quality to ensure patient pathways are managed effectively.
• Prioritises and reallocates workloads to meet changing service demands and maintain adequate staff cover.
• Manages annual leave, sickness absence, staff records and relevant employee documentation.
• Ensures clinicians, managers and patients receive a high-quality, professional administrative service.
• Monitors administrative staffing and non-pay expenditure against financial and operational targets.
• Responds appropriately to enquiries, operational issues and emerging risks.
• Promotes confidentiality, patient safety, effective teamwork and compliance with Trust policies and values.

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Detailed job description and main responsibilities

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

• Degree or able to demonstrate an equivalent level of knowledge, skills and experience in a relevant discipline.
• Any Business, or Administrative qualification e.g. NVQ or able to demonstrate an equivalent level of knowledge, skills and experience.

Experience

• Experience in health or local authority settings and relevant knowledge and skills to the nature of this role.
• Experience of validation of PTL
• Experience of line management and supervision of staff including performance and absence management.
• Experience of managing data for performance and reporting purposes

Skills

• Ability to effectively prioritize and manage a varied and demanding workload to meet urgent deadlines
• Able to communicate with a wide range of stakeholders – patients, public, clinical and managerial
• Ability to gather data, analyse, compile information and prepare reports

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
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