General Surgery Admin & Operations Lead

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 40,000 - 50,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust invites applications for the Administration Manager, General Surgery. The role oversees departmental administrative systems, staff, and service development to meet internal/external standards and policies, and to advise on specialty issues.

The post requires strong management of data, waiting lists, RTT pathways, and recruitment processes, with a focus on improving patient pathways and departmental performance.

Qualifications

• Degree or equivalent experience.
• Previous medical secretary experience.
• Managerial experience in an administrative environment.
• Experience in a customer facing role.
• Advanced decision making and resolving complex work-related issues.

Responsibilities

• Management and rectification of Data Quality/Waiting List reports for Inpatient and Outpatient Waiting lists.
• Oversee trackers (52 week, IPWL, Planned, Diagnostic & OPWL) related to RTT pathways.
• Lead recruitment, retention and selection of administrative staff and related documentation.
• First line management responsibility for disciplinary, capability and grievance issues.
• Education and development of administrative staff including Personal Development Reviews and training needs.

Skills

Organisational skills

Decision making

Communication

Tact and sensitivity

Empathy

Problem solving

Conflict management

Education

Degree or equivalent experience

Medical secretary experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

University Hospitals Coventry and Warwickshire NHS Trust invites applications for the Administration Manager, General Surgery. The role oversees departmental administrative systems, staff, and service development to meet internal/external standards and policies, and to advise on specialty issues.

The post requires strong management of data, waiting lists, RTT pathways, and recruitment processes, with a focus on improving patient pathways and departmental performance.