Supporter Retention Manager

Smiley & Co, Ltd.; London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading organization is seeking a Supporter Retention Manager to build and maintain relationships with supporters, driving long-term fundraising success. The role involves creating data-led campaigns, overseeing donor retention strategies, and enhancing supporter engagement through personalized initiatives. This hybrid position requires travel to London as needed and offers an annual salary up to £40,000 based on experience.

Benefits

Recognition programs

Excellent training package

Generous annual leave

Pension scheme

Death in service scheme

Employee assistance program

Qualifications

• Experience in donor retention and direct marketing.
• Strong project management skills.
• Ability to write engaging fundraising appeals.

Responsibilities

• Develop and implement data-led campaigns for existing supporters.
• Deliver personalized stewardship initiatives to engage supporters.
• Work across various channels to inspire long-term support.

Skills

Project Management

Fundraising Appeals

Donor Retention

CRM Systems

Tools

Raisers Edge

Job description

Join to apply for the Supporter Retention Manager role at Smiley & Co, Ltd.

5 days ago Be among the first 25 applicants

Join to apply for the Supporter Retention Manager role at Smiley & Co, Ltd.

Get AI-powered advice on this job and more exclusive features.

Location: Hybrid working, will be required to travel into London when appropriate

Salary: Up to £40,000 per annum (Depending on experience)

Are you passionate about building meaningful relationships with supporters and driving long-term fundraising success?

The organisation is looking for an Individual Giving Manager (Retention) to join their team.

They are looking for people with the passion, talent, skills and experience that all add up to a caring and community-minded workforce.

They believe that the people they support have the right to a full and flourishing life. They deserve the very best in delivery. Driven by their core values, they strive to be Open, Enabling, Inclusive and Courageous in all that they do.

Their disability services across adult care, childrens care and education are all focused on inclusion and support. Committed to professional, flexible and personalised care, they are passionate about going the extra mile in providing opportunities for people to thrive and live well.

The Role

In this role, youll develop and implement data-led campaigns to engage existing cash supporters, regular givers, and gaming participants. Youll deliver personalised stewardship initiatives, ensuring supporters feel valued and connected to their mission. Working across direct mail, telemarketing, gaming, and digital channels, youll create compelling supporter journeys that inspire long-term commitment and giving.

Theyre looking for someone with experience in donor retention and direct marketing. You should have strong project management skills, the ability to write engaging fundraising appeals, and experience working with CRM systems such as Raisers Edge. A proactive, strategic mindset and a passion for supporter engagement will be key to success in this role.

This is a fantastic opportunity to shape the way they build relationships with their supporters and make a real impact. If youre motivated by creating engaging supporter experiences and driving income growth, theyd love to hear from you.

Hybrid working, will be required to travel into London when appropriate.

Benefits

• They want to reward staff in a range of ways for their hard work. You can be nominated for a recognition letter from a member of the Executive Leadership Team, and you may also be nominated to receive a gift voucher up to £50 for going above and beyond within your role.
• Excellent training package provided for all staff.
• Generous Annual Leave entitlement of 25 days + 8 days bank holiday for the first 5 years. Increasing to 28 days + 8 days bank holiday after 5 years.
• Pension Scheme.
• Death in service scheme.
• Access to their employee assistance program.
  
  

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Smiley & Co, Ltd. by 2x

Sign in to set job alerts for “Retention Manager” roles.

London, England, United Kingdom 1 week ago

West Thurrock, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 days ago

Grays, England, United Kingdom 1 week ago

Hatfield, England, United Kingdom 1 day ago

Retention Marketing Executive, Subscriber Engagement

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

VodafoneThree - Loyalty Partnerships Manager (12 month FTC)

London, England, United Kingdom 1 week ago

Senior Individual Giving Officer (Retention)

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 16 hours ago

Graduate Customer Success Manager at London Tech Company (£30-45k base salary + Hybrid)

Client Success Manager (Marketing Effectiveness)

London, England, United Kingdom £50,000.00-£60,000.00 21 hours ago

Entry Level Customer Success Manager (global tech company)

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.