Supporter Retention Manager

AD WARRIOR; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading organization is seeking a Supporter Retention Manager to enhance donor engagement through tailored strategies. This hybrid role combines project management and relationship-building to create meaningful supporter experiences and drive fundraising success. Ideal candidates will have a strong background in donor retention, excellent writing skills, and experience with CRM systems.

Benefits

Recognition letter and gift vouchers for outstanding work

Excellent training package provided

Generous Annual Leave entitlement

Pension Scheme

Death in service scheme

Access to employee assistance program

Qualifications

• Experience in donor retention and direct marketing.
• Ability to write engaging fundraising appeals.
• Proactive and strategic mindset.

Responsibilities

• Develop and implement data-led campaigns for donor engagement.
• Deliver personalized stewardship initiatives.
• Create compelling supporter journeys across multiple channels.

Skills

Project Management

Donor Retention

Fundraising Appeals Writing

Engagement Strategies

Tools

Raiser’s Edge

Job description

Supporter Retention Manager

Location: Hybrid working, will be required to travel into London when appropriate

Salary: Up to £40,000 per annum (Depending on experience)

Are you passionate about building meaningful relationships with supporters and driving long-term fundraising success?

The organisation is looking for an Individual Giving Manager (Retention) to join their team.

They are looking for people with the passion, talent, skills and experience that all add up to a caring and community-minded workforce.

They believe that the people they support have the right to a full and flourishing life. They deserve the very best in delivery. Driven by their core values, they strive to be Open, Enabling, Inclusive and Courageous in all that they do.

Their disability services across adult care, children’s care and education are all focused on inclusion and support. Committed to professional, flexible and personalised care, they are passionate about going the extra mile in providing opportunities for people to thrive and live well.

The Role

In this role, you’ll develop and implement data-led campaigns to engage existing cash supporters, regular givers, and gaming participants. You’ll deliver personalised stewardship initiatives, ensuring supporters feel valued and connected to their mission. Working across direct mail, telemarketing, gaming, and digital channels, you’ll create compelling supporter journeys that inspire long-term commitment and giving.

They’re looking for someone with experience in donor retention and direct marketing. You should have strong project management skills, the ability to write engaging fundraising appeals, and experience working with CRM systems such as Raiser’s Edge. A proactive, strategic mindset and a passion for supporter engagement will be key to success in this role.

This is a fantastic opportunity to shape the way they build relationships with their supporters and make a real impact. If you’re motivated by creating engaging supporter experiences and driving income growth, they’d love to hear from you.

Hybrid working, will be required to travel into London when appropriate.

Benefits

• They want to reward staff in a range of ways for their hard work. You can be nominated for a recognition letter from a member of the Executive Leadership Team, and you may also be nominated to receive a gift voucher up to £50 for going above and beyond within your role.
• Excellent training package provided for all staff.
• Generous Annual Leave entitlement of 25 days + 8 days bank holiday for the first 5 years. Increasing to 28 days + 8 days bank holiday after 5 years.
• Pension Scheme.
• Death in service scheme.
• Access to their employee assistance program.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.