Supporter Experience Executive - Remote & Career Growth

Scope; Greater London; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

27 days holiday

Company pension

Training & career development

Hybrid/remote options

Discounts

Job summary

Scope is seeking a Supporter Experience Executive in London with responsibility for coordinating supporter communications across digital channels, building journeys, and delivering email campaigns to strengthen loyalty and retention. You will work with the Senior Supporter Experience Specialist and colleagues across fundraising, digital and data.

The role requires experience in fundraising or customer engagement, a track record delivering campaigns, and strong written communication.

Qualifications

• Background in fundraising, supporter experience or customer engagement.
• Experience delivering fundraising, marketing, customer experience or supporter engagement campaigns.
• Ability to create or adapt clear and engaging supporter-facing communications.
• Experience building and delivering email campaigns and automated journeys using a marketing platform.
• Experience using CRM or marketing automation systems to support campaign delivery.
• Experience coordinating projects or campaigns involving multiple stakeholders.

Responsibilities

• Coordinate supporter communications across digital channels.
• Build, schedule and deliver email campaigns and automated journeys.
• Use segmentation, personalisation and dynamic content to support objectives.
• Coordinate approvals, data selections, assets and delivery timelines.
• Support welcome, re-engagement, win-back and stewardship activity.
• Produce journey reports, track measures and identify improvements.
• Maintain journey documentation and process guidance.

Skills

Fundraising experience

Customer engagement

Email campaigns

Campaign delivery

Stakeholder coordination

Tools

Dynamics 365

Dotdigital

GoDonate

Job description

Scope is seeking a Supporter Experience Executive in London with responsibility for coordinating supporter communications across digital channels, building journeys, and delivering email campaigns to strengthen loyalty and retention. You will work with the Senior Supporter Experience Specialist and colleagues across fundraising, digital and data.

The role requires experience in fundraising or customer engagement, a track record delivering campaigns, and strong written communication.